A Chinese-style service on flights between Paris and China
Friday 17, September 2010
Present in China for over sixty years, Air France has strong connections with customers in this region of the world. On board its flights, Air France offers a service tailored to the Chinese clientele. With Chinese cabin crew, special meals, in-flight entertainment and newspapers catering to Chinese tastes, the entire service has been specifically adapted to meet the particular needs of its Chinese customers.
Flight attendants familiarized with Chinese culture
Air France has developed a training programme to ensure its cabin crews are familiar with the Chinese culture, attitudes and choice of vocabulary to be used. Air France staff do all they can to provide tailor-made solutions to the needs of Chinese passengers.
Chinese interpreters on board
All flights to and from China have had Chinese interpreters on board for over 10 years. All in-flight announcements are made in Mandarin on flights to and from Beijing, Shanghai and Guangzhou, while announcements are made in Cantonese on Hong Kong routes.
The chefs at servair, the Air France in-flight catering subsidiary specialist, work with South Beauty to develop refined Chinese dishes to be served in Affaires class between Paris and Beijing, Shanghai, Guangzhou and Hong Kong, and in Voyageur and Premium Voyageur to Hong Kong.
On flights between Paris and Beijing, Shanghai, Guangzhou and Hong Kong, Passengers in Voyageur and Premium Voyageur class can choose a complete Chinese meal (first course, hot dish and dessert) with a selection of Oriental spices.
In addition, jasmine tea is offered in all cabins.
Films and news in Mandarin
Air France offers a regularly-changing selection of 6 international films with Chinese subtitles. A Chinese film is also systematically proposed. The language of the film alternates between Mandarin and Cantonese.
Air France also offers the CCTV televised news inflight.
Chinese newspapers on board
A selection of Chinese newspapers is also available on board each flight (e.g., Beijing Youth Daily or Can Koa Xiao Xi out of Beijing, Xin Ming Weekly or Morning News out of Shanghai, Yang Cheng Evening Post or Men’s Uno out of Guangzhou, Ming Pao Daily or South China Morning Post out of Hong Kong). A simplified version in Chinese of the Air France in-flight magazine is also available to passengers.
A choice of 200 CDs covering many musical categories enables passengers to compose a customized programme. Traditional Oriental music is also featured in this selection.
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