Aer Arann flight disruption alert
Friday 16, April 2010
Aer Arann wishes to advise customers that flights are subject to significant disruption, including delays and cancellations as a result of volcanic ash emanating from Iceland which has resulted in the temporary closure of UK and Irish airspace.
The below information applies to Aer Arann flights on Friday 16th April only and will be updated once further information becomes available:
RE 801 Isle of Man – London City
RE 802 London City – Isle of Man
RE 501 Galway – London Luton
RE 502 London Luton - Galway
RE 373 Dublin – Isle of Man
RE 374 Isle of Man - Dublin
RE 211 Dublin - Sligo
RE 212 Sligo - Dublin
RE 230 Galway - Dublin
RE 231 Dublin - Galway
RE 232 Galway - Dublin
RE 515 Galway - Manchester
RE 516 Manchester - Galway
RE 220 Knock Ireland West - Dublin
RE 605 Dublin - Cork
RE 301 Cork - Belfast
RE 302 Belfast - Cork
RE 622 Cork - Dublin
RE 281 Dublin – City of Derry
RE 282 City of Derry - Dublin
RE 541 Waterford – London Luton
RE 542 London Luton – Waterford
Passengers travelling on Aer Arann/Aer Lingus Franchise flights are advised to visit www.aerlingus.com for further information.
Passengers can contact Aer Arann Customer Relations on one of the following numbers:
Ireland: 08 18 210 210
UK: 0870 876 76 76
Rest of World: + 353 818210210 or + 353 91 541900
Call centre opening Hours
Monday – Friday 9am - 7pm
Saturday 9am - 6pm
Sunday and Bank Holidays, 10am - 4pm
Please note that there may be heavy volumes of calls to all Aer Arann contact numbers as a result of disruptions but we assure you that your call will be answered as soon as an agent becomes available and we thank you in advance for your patience.
REBOOKING AND REFUND OPTIONS
To Rebook: Passengers who experience delays to their flights or flight cancellations due to disruptions as a result of the closure of UK and Irish airspace can rebook to the next available Aer Arann flight free of charge. Passengers who wish to rebook should contact ground handling staff at the airport or contact Aer Arann directly on the Customer Relations numbers above or by calling the Aer Arann Dublin Airport Ticket Desk.
Dublin Airport Ticket Desk: (01) 844 7625 (or dial +353 1 844 7625 from the UK)
Opening Hours: 6am to 10pm Daily
Refunds: Alternatively passengers who choose not to rebook can arrange for a refund by sending an email to firstname.lastname@example.org
Passengers who are in their departure airport can contact our ground handling agents at their desks in the airport. Aer Arann ground handling agents are:
London Luton Airport : Menzies
London City Airport: Cobalt Ground Solutions
Isle of Man Flight Support
Cardiff Airport: Aviance
Manchester Airport: Servisair
Blackpool Airport: Blackpool Airport
Bristol Airport: Servisair
Waterford: Waterford Airport
Galway: Galway Airport
Ireland West Knock: Ireland West Airport
Sligo: Sligo Airport
City of Derry: City of Derry Airport
Cork Airport: Servisair
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