AerArann update - Dublin airport weather disruption - 24th December
Friday 24, December 2010
Aer Arann wishes to advise customers that some flights might be subject to disruption including delays, diversions and cancellations as a result of adverse weather conditions including snow and freezing fog in Ireland and the UK.
Passengers should note that even if their departure airport is open flights may be disrupted due to weather at their arrival airport or enroute.
The following information details cancelled flights and rebooking and refund options.
This information relates to Aer Arann flights only. For information on Aer Lingus Regional flight operated by Aer Arann please see www.aerlingus.com
The following flights scheduled for Friday, December 24th have been cancelled (please note no rebook or alternative transport options are available on Christmas Eve – Dec 24th):
RE220 Knock to Dublin
RE211 Dublin to Sligo
RE202 Donegal to Dublin
RE212 Sligo to Dublin
RE282 City of Derry to Dublin
RE281 Dublin to City of Derry
RE227 Dublin to Knock
RE217 Dublin to Sligo
RE218 Sligo to Dublin
RE230 Galway to Dublin
RE232 Galway to Dublin
RE231 Dublin to Galway
RE236 Galway to Dublin
RE237 Dublin to Galway
Passengers can contact Aer Arann Customer Relations on one of the following numbers:
Ireland 0818 210 210
UK 0870 876 76 76
Rest of World +353 876 76 76 or +353 91 541 900
Call centre opening hours:
Monday to Friday 9am to 7pm
Saturday 9am to 6pm
Sunday and Bank Holidays 10am to 4pm
Please note that there may be heavy volumes of calls to all Aer Arann contact numbers as a result of today’s disruptions but we assure you that your call will be answered as soon as an agent becomes available and we thank you in advance for your patience.
REBOOKING AND REFUND OPTIONS
To Rebook: Passengers who experience flight cancellations due to disruptions as a result of the weather conditions can rebook to the next available Aer Arann flight free of charge. Passengers who wish to rebook should contact ground handling staff at the airport or contact Aer Arann directly on the Customer Relations numbers above or by calling the Aer Arann Dublin Airport Ticket Desk.
Dublin Airport Ticket Desk: (01) 844 7625 (or dial +353 1 844 7625 from the UK)
Dublin Airport Ticket Desk Opening Hours:
Monday to Friday 6am to 10pm
Saturday 7am to 8.30pm
Sunday and Bank Holidays 8.30am to 10pm
Refunds: Alternatively passengers who choose not to rebook can arrange for a refund for cancelled flights by sending an email to email@example.com
Passengers who are in their departure airport can contact our ground handling agents at their desks in the airport. Aer Arann ground handling agents are:
Dublin Airport Aer Arann Ticket Desk
Waterford Airport Waterford Airport
Galway Airport Galway Airport
Sligo Airport Sligo Airport
City of Derry Airport City of Derry Airport
Cork Airport Servisair
Donegal Airport Donegal Airport
Ireland West Knock Ireland West Knock
London Luton Airport Menzies
London City Airport Cobalt Ground Solutions
Isle of Man Airport Flight Support
Manchester Airport Menzies
Glasgow Airport Menzies
Edinburgh Airport Menzies
Birmingham Airport Servisair
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