Amsterdam Airport Schiphol: KLM latest update
Saturday 17, April 2010
All flights into and out of Amsterdam Airport Schiphol are cancelled on Saturday 17 April. All Intercontinental flights scheduled to arrive into Amsterdam Airport Schiphol on Sunday April 18th, will be decided latest 4 hours before departure time locally.
Amsterdam Airport Schiphol and the airlines are asking passengers not to come to the airport, but to contact their airline tomorrow morning first and stay tuned for further developments to find out whether their flight is scheduled to depart.
Please note that when the airspace opens again, it will take some time to fully reinstate the planned schedules.
If you travel to, from or via Amsterdam Airport Schiphol, between 14 April and 20 April 2010, we offer the following options:
1. Change of travel dates
You may change flight dates for travel to, from or via Amsterdam Airport Schiphol. Outbound travel should occur no later than 31 May 2010. The original required duration of your stay may be unchanged.
The following conditions apply:
We may have changed your flight dates for you. Before contacting the KLM Service centre, please log on to Manage my booking to view your flight details. If your flight dates have not been changed, you can change your flight dates free of cost if you have a fully flexible ticket.
If you do not have a fully flexible ticket, please contact your travel agent or the KLM Service Centre about changing your flight.
2. Change of destination
You may use the full value of your existing tickets for the purchase of new tickets at the same or a higher AIR FRANCE, KLM and/or Delta fare.
Re-booking and re-issuing of tickets must be done by the end of the day on Friday, 30 April 2010. To change your destination, please contact us.
This option may also be used by customers who wish to re-book to the same destination but commence travel on/after 1 June 2010.
If your flight was cancelled or delayed more than 5 hours, you may request a full refund. You can apply for a refund by contacting us, or your travel agent.
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