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News

BA announcement - Disruption due to volcanic eruption in Iceland

Thursday 15, April 2010

 

BA announcement - Disruption due to volcanic eruption in Iceland

 

Customers booked to travel on a cancelled flight can claim a full refund or choose one of the options set out immediately below. If you wish to travel to your original destination, you may re-book on another British Airways or BA franchise flight at your convenience, subject to availability.

 

 

Since 11.30am UK time there have been no departures from any British Airways UK airport. Many flights before that time have also been affected.

 

The decision to cancel has been made for safety reasons and on the direction from Air Traffic Control Service (NATS).

ALL airlines will be affected.

 

You are advised to check the status of your flight before leaving for the airport.

 

Check the status of your flight

 

BA announcement

The safety of BA customers, crew and aircraft is of paramount importance and will not be compromised.

 

Customers booked to travel on a cancelled flight can claim a full refund or choose one of the options set out immediately below.

If you wish to travel to your original destination, you may re-book on another British Airways or BA franchise flight at your convenience, subject to availability.

 

Conditions:

  • The change in booking must take place no later than two weeks after the original flight. Travel must be completed within ticket validity or within three months from the original flight, whichever is longer. Other flights in the same booking, if applicable, can be re-booked at the same time, and no extra fare is payable.
  • You may instead claim a refund for the unflown flights in your booking.
  • The refund will be credited to the original form of payment.
  • To change or cancel your booking, please contact us, or your travel agent, whoever you originally booked with.

 

 

 

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