CAA ensures that the price you see is the price you pay

Tuesday 1, March 2011


CAA ensures that the price you see is the price you pay


The UK Civil Aviation Authority (CAA) has today welcomed steps taken by most airlines to ensure their websites display airfares in a clear way including all compulsory taxes, fees and charges up front.


This ensures consumers understand the price of flights they intend to book and are able to make informed decisions about which airline to fly with.


The CAA has been working with a range of airlines flying from UK airports to ensure they are displaying prices clearly. BA, Virgin, BMI, and other traditional airlines all comply with their obligations to do so. We welcome the steps taken by easyJet to amend its website at an early stage of the CAA’s work and the changes made by Monarch Airlines, bmibaby and Flybe to display the final, inclusive price at all times. and Ryanair have also formally agreed that they will display the full price up front by 28 April and 1 June 2011 respectively.


To make sure customers get the best deal when they book, the CAA is publishing Top Tips for Tickets to give customers guidance on how to ensure they’re getting the best deal when they book:


  1. Because there are many excellent prices on offer, always shop around for the best deal and check you are comparing like with like before you book.
  2. Check whether the prices on the screen are the final prices before committing yourself.
  3. When booking your ticket, make sure you are only paying for things you want – travel insurance, reserving a seat, or hold baggage are common optional extras.
  4. Before you confirm your booking, double-check all the details, especially travellers’ names and flight dates, as many airlines charge to change them later.


Commenting, Iain Osborne, CAA Group Director of Regulatory Policy said, “The difference between the price holidaymakers might see when they first search for a flight and the lowest price actually available can be £100 or more for a family of four. 


“Consumers should be presented with clear information about the price of their flight throughout the booking process, so they can make fair comparisons between different airlines. Most airlines have changed their websites and adverts to include all unavoidable charges, and Ryanair and are committed to doing so by summer. In the meantime holidaymakers should follow our Top Tips for Tickets and be aware that headline prices may not include unavoidable costs in some cases.”


The CAA is committed to improving the information provided to passengers when they book flights, and has concerns about wider transparency and pricing policies issues. We plan to work with those airlines used less widely in the UK, and travel agents and tour operators who sell flights, so that however flights are booked the prices consumers see will be the price they pay. 


In addition, consumers have raised concerns over charges for changing their details, the clarity on pricing of optional extras like seat booking, and credit card fees and charges, which we will be looking into in the future.



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