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easyJet back to full service

Wednesday 28, April 2010

Since the airspace re-opened, the airline has worked tirelessly to support over 200,000 stranded passengers. To assist our passengers, the airline paid for over 100,000 hotel stay's, operated over 20 rescue flights to hotspot destinations, and strengthened seating capacity on many flights by operating larger aircraft.

To get people home as quickly as possible, we set up a standby waiting list at airports once flights were up and running. To keep passengers informed we have been regularly updating our website, proactively sending out 1/2 million emails, 1/4 million text messages and communicating via social media websites.

Bringing 200,000 passengers' home has required a massive airlift, and we thank our passengers for their patience and understanding during this unprecedented natural disaster.

• easyJet, was the first UK carrier to bring its stranded passengers home by the end of the weekend.
• When Europe's skies reopened, 200,000 easyJet passengers were displaced.

Faced with this enormous logistical task, easyJet managed to repatriate its passengers by:

• Operating effectively a full flying program as soon as the skies had reopened.
• Operating special rescue flights to hot spot areas where many passengers were stranded. These flights were operated with additional aircraft leased at easyJet's expense.
• Prioritising stranded passengers over new sales. easyJet suspended sales on many routes to give priority to our repatriation efforts.
• Offering customers to fly on stand-by. Many passengers with reservations have made alternate arrangements, so easyJet set up stand by desks in airports to try to help stranded passengers get on the next available flight.

Important notice to passengers:

Go to www.easyJet.com before you leave for the airport

Please ensure you find out the status of your flight immediately before you travel to the airport.

EasyJet.com will always be the best place to find the latest updates on the disruption. Given the unique volcanic and weather patterns cancellations can happen at very short notice as well as reinstating flights so please ensure you visit the website immediately before you travel to the airport. If your flight is cancelled, do not travel to the airport.

Keep checking your e-mails

If your flight is cancelled you will receive an e-mail with information on your options.

Check-in desks will now close as per the usual 40 minutes* prior to departure.

Please note that check-in desks will now operate as normal from today the 26th of April 2010. Remember that airports will still be very busy so make sure you leave plenty of time for check-in.

*Check-in closes 60 minutes before departure at Sharm El Sheikh (SSH), Hurghada (HRG) and Tel Aviv Airport (TLV).

Online check-in service now operating.

Online check-in service is now operating and you will now be able to check-in online and print out your boarding pass.

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