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Easyjet update - Volcanic Ash disruption in Northern Ireland airspace 4 May

Tuesday 4, May 2010

 

Easyjet update - Volcanic Ash disruption in Northern Ireland airspace 4 May

 

Due to the continuing volcanic eruption in Iceland, the aviation authorities have closed Northern Ireland airspace until at least 13:00hrs UK time. This means that easyJet, along with all other airlines, is unable to operate flights in and out of Belfast International Airport and Belfast City Airport this morning.

 


Please check your flight status under Latest Travel Information before you make your way to the airport.

 

If your flight is disrupted then please click here.

 

Since the airspace re-opened, the airline has worked tirelessly to support over 200,000 stranded passengers. To assist our passengers, the airline paid for over 100,000 hotel stay's, operated over 20 rescue flights to hotspot destinations, and strengthened seating capacity on many flights by operating larger aircraft.


To get people home as quickly as possible, we set up a standby waiting list at airports once flights were up and running. To keep passengers informed we have been regularly updating our website, proactively sending out 1/2 million emails, 1/4 million text messages and communicating via social media websites.
Bringing 200,000 passengers' home has required a massive airlift, and we thank our passengers for their patience and understanding during this unprecedented natural disaster.

 

  • easyJet, was the first UK carrier to bring its stranded passengers home by the end of the weekend.
  • When Europe's skies reopened, 200,000 easyJet passengers were displaced.

 

Faced with this enormous logistical task, easyJet managed to repatriate its passengers by:

  • Operating effectively a full flying program as soon as the skies had reopened.
  • Operating special rescue flights to hot spot areas where many passengers were stranded. These flights were operated with additional aircraft leased at easyJet's expense.
  • Prioritising stranded passengers over new sales. easyJet suspended sales on many routes to give priority to our repatriation efforts.
  • Offering customers to fly on stand-by. Many passengers with reservations have made alternate arrangements, so easyJet set up stand by desks in airports to try to help stranded passengers get on the next available flight.

 

 

 

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