Emirates introduces Self-service, Check-in Kiosks at selected Dubai Metro stations

Thursday 5, August 2010


Emirates introduces Self-service, Check-in Kiosks at selected Dubai Metro stations


Passengers flying on Emirates now have more options for check-in when they travel, with the introduction of Self-service, Check-in Kiosks at three Dubai Metro stations.


Emirates’ customers can now enjoy the convenience of accessing their boarding pass and travel directly to Emirates Terminal 3 on the metro at Terminal 3 station, using the Self-service, Check-in Kiosks located at Mall of the Emirates, Burj Khalifa / Dubai Mall and Financial Centre metro stations on the Red line.


The service adds another level of efficiency to travel where Emirates’ customers can conveniently check-in, select their seats and print their own boarding pass, without waiting in line at the airport. Passengers only need the reservation code or the ticket number, or their Emirates’ Skywards membership number, to access the service. Check-in at the metro stations should be done at least two hours prior to the flight’s departure time, in accordance with Dubai Metro timings.


Roads and Transport Authority (RTA) regulations state that passengers are allowed to carry up to two luggage pieces each on the metro, provided the first piece does not exceed the size specification of 81cm in width, 58cm in height and 30cm in depth, and the second not larger than 55cm in width, 38cm in height and 20cm in depth. While passengers are required to manage their own luggage on the metro, upon arrival at the airport, those carrying only hand-luggage can proceed directly to immigration, while passengers with baggage can check-in their luggage at dedicated Baggage Drop counters.


Mohammed H Mattar, Emirates' Divisional Senior Vice President, Airport Services said: “Emirates is always looking at ways to add value and enhance the travel experience of our customers. Self-service check-in kiosks at some of Dubai's metro stations are an innovation that will allow Emirates' customers the convenience to access their boarding pass before they get to the airport.”


Mr. Mattar continued: “Emirates’ Airport Services team constantly challenges itself to find new ways to improve efficiencies and ensure passengers enjoy a stress-free travel experience and the high quality service for which Emirates is renowned.”


On arrival at Terminal 3, customers can also avail of a host of baggage services including a baggage wrapping service for luggage protection, and a Concierge service that includes porter trolley assistance.



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