Eurostar travel update - 20th December 18:30
Monday 20, December 2010
Due to the continuing bad weather, speed restrictions are in place on Eurostar high speed lines, adding up to two hours to journey times. As a result Eurostar can not operate as many trains as planned.
Eurostar is asking all customers booked to travel before Christmas to refund or exchange their tickets free of charge, if their travel is not essential.
If you do need to travel before Christmas, please come to your stations one hour before your train is due to depart and you will be given a seat on the next available train. Please note that due to weather delays, Eurostar will not be operating our normal timetable, with trains departing as and when they become available from their inbound journey.
Please note that if you are one of the affected travellers, Eurostar will be reimbursing reasonable out-of-pocket expenses caused by the overnight delay. This includes hotel accommodation (up to £150/€150 per room per night), transport (taxis, underground and parking) and meals.
In order to claim, please write into Traveller Care at firstname.lastname@example.org, ensuring you attach a completed compensation form, booking reference number, scanned copies of any relevant receipts, and any other supporting information. Please make sure you also keep a copy of any receipts or tickets for your own reference.
Please note that the response times will be longer than usual following this disruption. If you contact Eurostar by email and receive the auto-acknowledgement, then you can be assured that your case has been safely received and will be processed as quickly as possible.
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