Flight disruption at Paris-CDG airport
Friday 24, December 2010
Due to an unexpected drop in the de-icing capacity of Aéroports de Paris at Paris-CDG, Air France has been forced to cancel a number of medium-haul flights tonight without notice.
The decreased capacity has created congestion at the Aéroports de Paris (ADP) de-icing stations and, with the resulting slowdown of activity in the hub, the originally scheduled timetable for the late afternoon and evening could not be adhered to.
Air France is determined to limit any such inconveniences which are beyond its control. Air France is fully committed to provide optimum assistance to its passengers and has already made available 3,500 hotel rooms.
During the day Air France intends to:
Air France has decided to give priority to rerouting passengers whose flights have been canceled the day before or in the morning.
Air France is asking its passengers to check the airline’s website at www.airfrance.com before going to the airport and confirm that their flights have not been canceled.
Passengers whose flights have been canceled will be able to postpone their travel to a later date until March 5, 2011 or request a refund from the place of purchase.
Air France deeply regrets the additional inconvenience caused to passengers on Christmas Eve, which is beyond its control. The airline is ready to take all action to limit the consequences of this. Back-up personnel have been called in to help the passenger assistance teams.
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