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Greenwich Tourist Information Centre named as one of the UK's best

Wednesday 12, June 2013

Greenwich Tourism Information Centre (TIC) has been recognised as one of the best in the country having won a Gold Award in the Visitor Information Provider of the Year category at the prestigious VisitEngland Awards for Excellence 2013.

The Gold Award is the highest accolade for Excellence in Tourism in England which VisitEngland can bestow.

The Royal Borough of Greenwich benefits from 18 million people visiting the area each year - 10 million of those visiting the Maritime Greenwich World Heritage Site itself. Tourism is one of the most important contributors to the local economy, contributing £817 million annually, and supports more than 12,000 jobs.

Greenwich TIC won the award in recognition of customers giving it a top approval rating for excellent service. The team demonstrated its commitment to excellence through its proactive approach to consistently striving to improve its customer service. The judges also recognised that staff at the centre speak over ten different languages and that good team working skills was a key factor for their success.

Royal Borough of Greenwich said:

 “Winning such a prestigious award highlights all the hard work the staff at Greenwich TIC has been putting in.  Our famous landmarks such as the National Maritime Museum, the Royal Observatory Greenwich, Cutty Sark and Sir Christopher Wren’s Old Royal Naval College help bring 18 million visitors to Greenwich each year and the staff at Greenwich TIC ensure they are provided with excellent service.”

Commenting on the Award, James Berresford, VisitEngland’s Chief Executive said, “The quality of the 320 applications we received was very high - making the competition for a Gold Award extremely tough.  It is therefore a tremendous achievement for Greenwich Tourist Information Centre to win a Gold Award, the highest accolade for Excellence in Tourism which VisitEngland can bestow.  They raised the bar for excellence which others can aspire to.  I warmly congratulate them".

Greenwich TIC received its award from Penelope, Viscountess Cobham, Chairman of VisitEngland and Graham Ives, Managing Director, Hudsons Media, sponsors of the Visitor Information Provider Award.  Graham Ives said: “As publishers of printed guides and websites in the heritage and tourism sectors, we know how important it is to provide visitors with top quality information and excellent customer service. We are, then, delighted to support VisitEngland’s quest for excellence by sponsoring the Visitor Information Provider category, and offer our warmest congratulations to Greenwich Tourist Information Centre.” 

Last year, Greenwich was listed as a top ten global destination by Frommer's, the well-respected travel guide – the only UK destination to be recognised in this way. The Royal Borough of Greenwich is seeking to build upon our status and encourage even more tourists to travel to Greenwich with ambitious plans to launch London's first cruise ship terminal in 2014 and to more than quadruple the number of local hotel rooms to 2,077 by the end of 2013.

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