Hilton Worldwide announces agreement to provide industry-leading enhancements for guests with disabilities
Wednesday 10, November 2010
Hilton Worldwide announced that it has entered into an agreement with the U.S. Department of Justice (DOJ) regarding the accessibility of its U.S.-owned, franchised, managed, and joint venture hotels. Under the terms of the agreement, Hilton Worldwide will take steps to enhance accessibility at hotels within the Hilton Worldwide network, on its websites, and through its reservations system.
“Hilton Worldwide is pleased to take further steps to provide our guests with disabilities the accessibility in accommodations they expect from an industry leader,” said Christopher J. Nassetta, president and chief executive officer, Hilton Worldwide. “The company developed a set of programs to further enhance accessibility throughout our network for the benefit of all of our guests.”
The proposed changes Hilton Worldwide will make are incorporated in a Consent Decree with the DOJ and include conducting a survey of all post-1993 owned hotels to ensure their compliance with the Americans with Disabilities Act (ADA). Hilton Worldwide will also designate a national ADA Compliance Officer who will serve as the company’s primary administrative contact on disability issues for all hotels.
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