ibis celebrates 900th hotel worldwide: demonstrating brand’s sustained growth and concept’s unrivaled success
Wednesday 2, February 2011
Since its creation in 1974, ibis has expanded to become Europe’s leading economy hotel chain and the fourth largest worldwide, with 900 hotels. ibis celebrates this key stage in its growth on January 31, 2011 with the inauguration of the ibis Tanger City Center.
ibis was created in 1974 to provide economy hotel services at excellent market value. This concept has been bearing fruit for 36 years and the brand has continually confirmed its success.
A market leader driven by a pioneer spirit
From the outset, ibis stood out from traditional hotels because it offered services that were above the usual economy hotel standards. The brand positioned itself as a modern, well-equipped hotel and rapidly asserted itself as a benchmark in the sector. As it expanded, ibis successfully forged its own specific DNA: simplicity, quality, proximity and team spirit.
The first ibis was inaugurated in 1974 in Bordeaux, France and the brand went on to expand very rapidly in France and Europe. The 1990s marked a turning point in the brand’s history, with the opening of the ibis Fortaleza in Brazil and its first steps in Latin America. In 1992, the brand celebrated its 300th hotel worldwide and the start of operations in Australia, where it revolutionized the way economy hotels were perceived. ibis opened its first hotel in Morocco in 1997.
The 2000s represented a new strategic phase for the brand as it expanded into China, where it now has 50 hotels, and also into new countries like Kuwait, Russia, India, etc. ...
“ibis will continue to expand at a rate of around 70 new hotel openings a year” declared Yann Caillère, Accor’s President & Chief Operating Officer. “The opening of this ibis hotel in Tangier is also an important landmark for the Group since it is Accor’s 100th hotel on Africa .”
A constant drive to innovate
ibis’s expansion around the world reflects the success of the brand’s standard of providing high quality services to clients wherever they are in the world. ibis is constantly evolving and today it offers:
the ISO 9001 certification, which is recognized in over 150 countries and that ibis was the first hotel brand to obtain in 1997.
“Contract 15”, the “15 minute satisfaction contract”, which is an exceptional illustration of the brand’s high standard approach. When a client points out a problem that is deemed to be the hotel’s responsibility, the teams find a solution within 15 minutes, whatever the time of the day.
And, the fact that the brand’s clients can enjoy all the ibis advantages and a consistent service offer all around the world:
The importance of both the services and the teams
ibis is fully aware of the fact that the brand’s values are above all embodied by its employees and is therefore innovating with the implementation of “Players”, a specific human resources program designed to manage careers and accelerate skills development.
“Players” is a scheme intended to benefit both employees and clients and is based on four key points:
In addition to the required professional skills, ibis employees must also develop service skills based on a set of standards required in all the ibis professions. “Players” does indeed add value to ibis’ client service: the program benefits its employees and enables them, together, to be more attentive to the clients’ expectations and needs.
The opening of ibis’ 900th hotel worldwide marks another turning point in the brand’s expansion: ibis has several expansion projects, notably in Asia and Latin America and its ambition is to add 100 establishments to each of these major geographic zones by 2015.
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