Information for Iberia customers affected by Mexicana de Aviación' crisis
Tuesday 31, August 2010
Due to the suspension of Mexicana de Aviación flights, as well as those of its affiliate airlines, Mexicana Click and Mexicana Link, Iberia informs that is taking all possible measures to attend those of its passengers who have a leg with the suspended airlines in their flight itinerary.
Among others, Iberia will try to reroute those passengers in other airlines’ flights and will relax its fare conditions to allow flight date changes or destinations and reimbursements.
Rerouting of passengers flying to Mexican domestic destinations from Mexico D.F.
Iberia will try to reroute passengers with an Iberia ticket (IB075 form), who were flying to any domestic destination from Mexico D.F. with any of the Mexicana group airlines on to other carriers’ flights, in order to reduce the inconveniences caused to them
Fares relaxation
- Iberia will change the flight route and /or date, of those passengers with a leg from/ to any Mexican city operated by Mexicana in their Iberia ticket (IB075). If possible, the Spanish airline will reroute them on to other carriers flights. This will apply for flight tickets issued until August 28th, 2010, and for flights until September 30th, 2010
- Flight date changes are permitted until September 6th, 2010. The new ticket will be valid until November 30th, 2010
- Destination changes are permitted until September 6th , 2010. The new ticket will be valid until November 30th, 2010
- Iberia will also refund the flight ticket or issue a voucher for those customers who wouldn’t like to change its flight date or destination. Reimbursements are permitted until September 6th, 2010 and those will be done following the rules Iberia has issued to all of its offices.
- No penalty nor service fee would be charged for flight changes caused by this matter at Iberia’s offices, Call Centers or on Iberia.com. Telephone numbers of Iberia’s offices and Call Centers can be found on www.iberia.com, Contact & FAQs.
Passengers with Mexicana tickets
Mexicana tickets are no valid for flying with Iberia, in any circumstance. Nevertheless, and in order to help stranded people return to their homes, Iberia has created a special fare of 470 euros –or 599 dolars- to flight between Madrid and Mexico DF, or viceversa. These fares will only be available at Iberia offices at the airports or Madrid or Mexico DF, in the last 24 hours before the flight, if there are seats left.
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