Intercontinental Hotels and Resorts first to equip concierge teams with Apple iPads
Friday 2, April 2010
InterContinental Hotels & Resorts, the world's first hotel brand to offer global destination specific concierge websites and videos, is now equipping its Concierge teams with Apple iPads, starting next week.
As part of a global pilot at InterContinental New York Barclay, InterContinental Buckhead Atlanta, InterContinental London Park Lane and InterContinental Hong Kong, travellers can look forward to receiving enhanced local destination advice from the hotel Concierge teams, guided by mobile, multi-touch, content-rich Apple iPads.
Travellers who have had the opportunity to experience this new service, and those who would like to provide ideas and feedback to aid the future development of this service, are invited to tweet InterContinental at twitter.com/WorldConcierge.
InterContinental expects the Apple iPad to enhance its Concierge team's interaction with guests in various ways, including:
Simon Scoot, Vice President, Global Brand Management, InterContinental Hotels & Resorts, said: "We have an amazing team of Concierges worldwide, and our Concierges are already engaging with our guests with useful information such as pre-stay e-mails, destination specific Concierge websites, interactive maps and Concierge videos. We are also preparing to pilot state-of-the-art Google Maps technology as well as other enhancements, and the Apple iPad will be a revolutionary way of showcasing some of these features."
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