KLM offers 24-hour service via social media
Friday 22, July 2011
Customers can now contact KLM Royal Dutch Airlines 24 hours a day, 7 days a week via Facebook, Twitter and the Dutch site Hyves. KLM is one of the first airlines to offer this service.
Social media have become an integral part of KLM’s contact with customers. KLM has been active on Facebook and Twitter for some time, and recently joined Hyves, specifically for the Dutch market.
Followers can approach KLM – in English or Dutch – via any of these channels, with questions on topics such as baggage, seat reservations and re-booking of ticket. They will receive a reply within an hour, and any problems will be resolved within 24 hours. Until recently, this service was available from 08.00 hrs until 23.00 hrs CET, but as of today customers can contact KLM 24 hours a day, from anywhere in the world, via the above channels.
KLM also uses the above social media to update customers on the latest KLM news, special offers and other fun campaigns.
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