Latest volcanic ash update on the situation at Spanish airports - 11th May
Tuesday 11, May 2010
The Spanish airports of Jerez, Seville, Badajoz and Ciudad Real have been closed, as well as both Tenerife North and South, La Palma and La Gomera in the Canary Islands. Therefore, Iberia has cancelled all its flights to these destinations.
Though Gran Canaria hasn't been directly affected by the volcanic ash cloud, flights cannot leave nor depart because the air space around the island is also closed.
Air traffic at Madrid airport is still restricted, therefore flights departing and arriving at that airport are being delayed and could even be cancelled.
Customers can change flight destination or date, or get a reimbursement of their tickets without penalty for flights operated by Iberia, Iberia Regional/Air Nostrum and Vueling from today until May 17th. This changes or the reimbursement can be obtained up until May 21st to fly until June 30, at Iberia Call Centers and offices, as well as at the travel agencies where the tickets were bought
Flight reimbursements can also be requested on www.iberia.com.
Iberia has set up a dedicated telephone line for the passengers affected by flight cancellations: 902 201 214. This telephone number is only valid from Spain. For information about Iberia's telephone numbers in other countries, please click on here.
Iberia call centres have been reinforced and are working at full capacity. Customers are kindly requested to call only in case of urgency.
Flight status can be checked through Iberia's website, Arrivals and Departures.
Passengers holding tickets with Iberia code, but operated by a different airline, are required to contact the operating carrier for further information.
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