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LOT has cancelled flights - 17 Apr

Saturday 17, April 2010

 

LOT has cancelled flights - 17 Apr

 

LOT has cancelled flights today (April 17, 2010). It may also cancel some or all its flights on Sunday, April 18, 2010. The decision regarding tomorrow will be made at 6:00 p.m today (Warsaw time).

 

 

The decision to cancel flights is due to the continued closure of the air space over Poland and most of Europe. It is still not possible to predict when the restrictions will be lifted. This is why LOT – similar to other airlines in Europe – is forced to cancel its flights.

 

Cancellation of flights also covers charter flights – LOT is in continuous contact with the tour operators. They will decide what to propose to their Clients, who – due to circumstances out of LOT's control - are not currently able to travel.

 

LOT kindly request all our Passengers not to travel to the airports and keep up-to-date with the information on www.lot.com.

 

Rules of re-booking LOT flights due to European airspace closure as a result of the eruption of the volcano on Iceland:

  • all customers booked to fly on LOT until April 19th can change their booking free of charge on flights operating from April 20th
  • the change in booking must be for travel by April 30th

 

Refund rules:

  • due to the exceptionally high level of calls to the call center refunds of ticket purchased via LOT offices or www.lot.com by a credit card will be handled through the special e-mail address info@lot.pl,
  • LOT request the customers to send an email with their booking details to info@lot.pl (personal data, route, number, date of the flight and the contact details).

 

All passengers will be contacted within 5 working days,

  • refunds of the tickets purchased at LOT agents' can be held in the point of sale. Same rule applies to all cash transactions and bank tranfers,
  • the refund procedure will be held mainly via e-mails, not through call center.

 

 

 

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