Lufthansa cancelled flights and German airports closed 17 Apr
Saturday 17, April 2010
In Germany, the airports in Berlin, Bremen, Cologne, Dortmund, Dresden, Dusseldorf, Frankfurt, Hamburg, Hanover, Hof, Leipzig, Munich, Muenster/Osnabrueck, Nuremberg and Stuttgart have shut down. All arrivals at and departures from these airports have been cancelled until further notice.
As it is still not possible to predict when the current airspace restrictions will be lifted, Lufthansa is also cancelling all flights from all German airports scheduled for tomorrow, Saturday 17 April until 1000 UTC. Passengers who have booked flights from the above-mentioned airports are requested not to travel to the airport and to keep up-to-date with the status of their flights via:
Passengers travelling within Germany can switch to a journey by rail with Deutsche Bahn, if their flights have to be cancelled. For that purpose, they must exchange their electronic ticket (etix) for a travel voucher at a Lufthansa check-in machine at the airport. Alternatively passenger can buy a Deutschen Bahn AG rail ticket. In this case the flight ticket price can later be refunded*.
Passengers whose flights have been cancelled will be rebooked in the same compartment free of charge on other flights (which must be flown by 31 May). Alternatively, if they wish to cancel their ticket, they will receive a refund. Further information is available from the Lufthansa Service Center or out of Germany toll free under 0800 8 50 60 70. Due to the exceptional circumstances, customers may face longer than normal waiting times.
At present it is not possible to predict how the air traffic situation in Europe will progress. Lufthansa is keeping a close eye on developments and is in constant contact with the relevant ministries, aviation authorities, meteorological services and airports.
* non-flown tickets will be fully refunded. Partly flown tickets will be refunded pro-rata
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