Lufthansa flights have been cancelled worldwide until Monday, Apr 19, 1200 UTC
Sunday 18, April 2010
Like all other airlines, Lufthansa must comply with directives issued by ministries and air traffic control. Most European airports are closed. In Germany, all airports have shut down. All arrivals at and departures from these airports have been cancelled until further notice.
Since a reliable forecast regarding the airspace restrictions is still not possible, Lufthansa is forced to cancel all flights scheduled for Sunday 18 April, and tomorrow, April 19th 2010, until 1200 UTC. Passengers are requested not to travel to the airports. Should the airspace be opended sustainably, we will do everything to start flight operations as quickly as we can.
Passengers can keep up-to-date with the status of their flights via:
Arrival & Departure
For code share flights operated by a partner airline, please check with your operating carrier. These flights have the following flight numbers: LH1400 - LH1729, LH1910 - LH2629 or LH5050 - LH9999. If you are not sure if your flight is operated by a partner airline, please refer to your booking confirmation.
Passengers travelling within Germany can switch to a journey by rail with Deutsche Bahn, if their flights have to be cancelled. For that purpose, they must exchange their electronic ticket (etix) for a travel voucher at a Lufthansa check-in machine at the airport. Alternatively passenger can buy a Deutschen Bahn AG rail ticket. In this case the flight ticket price can later be refunded*.
Passengers whose flights have been cancelled will be rebooked in the same booking class free of charge on other flights (which must be flown by 31 May) subject to availability.Alternatively, if they wish to cancel their ticket, they will receive a refund. The change in booking must take place no later than three weeks after the original flight.
Further information is available from the Lufthansa Service Center or out of Germany toll free under 0800 8 50 60 70. Due to the exceptional circumstances, customers may face longer than normal waiting times.
At present it is not possible to predict how the air traffic situation in Europe will progress. Lufthansa is keeping a close eye on developments and is in constant contact with the relevant ministries, aviation authorities, meteorological services and airports.
* non-flown tickets will be fully refunded. Partly flown tickets will be refunded pro-rata
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