Lufthansa news - Situation at Frankfurt airport is gradually returning to normal
Friday 24, December 2010
Lufthansa has ended its contingency timetable for Frankfurt and has returned to mostly normal flight operations.
Following improved weather in Frankfurt, Lufthansa's flight operations have almost returned to normal services. Except for a few weather related cancellations or delays Lufthansa is able to operate all flights as scheduled.
Passengers flying from Frankfurt on holiday are strongly advised to get to the Airport early (at least three hours prior to departure) because of queues still forming at baggage drop-off counters.
Information regarding the status of your flight
All Lufthansa passengers are urged to check the status of their flight before beginning their journey at Arrival & Departure.
Please plan some extra time for check-in and please use our Late Night Check-In (in Frankfurt from 18:00 - 22:00 for flights until 14:30 on the following day), the Online Check-In and the self check-in kiosks at the airport.
Re-booking in case of cancellations
Passengers affected by flight cancellations should contact the Lufthansa Service Center in Germany on +49 / (0)1805 805 805* or contact our local one of our local phone numbers.
Special regulation for customers whose flights currently are not affected but would like to rebook
Customers who have booked a Lufthansa flight within Germany or Europe for the period between 19th December until 27th December 2010 and do not wish to travel as planned, are granted one rebooking free of charge (travel commencement until the 31st March 2011). The rebooking can also be made after the planned travel starting date.
All stranded baggage is being registered as fast as possible and sent on free to passengers at the required address. Lufthansa regrets that this may take longer than expected because of the huge backlog and the need to process each piece of baggage individually. Passengers who have utilised other means of transport or have not travelled to their planned destination can download a Baggage Tracing Form. Please enter your personal personal particulars on the form as well as details about the baggage you have handed in and fax the form as indicated to the responsible baggage tracing office. Should you have handed in the form to a Lufthansa counter, there is no need to fax it again.
Passengers with queries regarding lost baggage are requested to contact Lufthansa baggage tracing online quoting their reference number. Furthermore customers are asked not to travel to the airports in order to search for their luggage on one's own initiative.
Lufthansa deeply regrets the inconvenience caused to many of its passengers in the recent days and will do its utmost to lessen the impact as much as possible.
* 0,14 Euro/min. from german landline network. Call charges from german mobile networks max. 0,42 Euro/min
** Completely unused tickets will be fully refunded. Partially used tickets will be refunded pro rata.
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