Lufthansa operating under special timetable
Saturday 18, December 2010
The winter weather over the past few days has severely disrupted flight operations and kept passengers stranded on the ground, especially at Lufthansa’s home airport in Frankfurt.
Since the weather is expected to get even worse, Lufthansa has been forced to operate to a special timetable for the weekend of December 18/19, 2010, in which numerous flights on German and European routes into and out of Frankfurt will have to be cancelled. This measure is necessary in order to reinstate flight operations on their customary stable basis. Lufthansa long-haul flights are not affected.
All Lufthansa passengers are urged to check the status of their flight before beginning their journey at Arrival & Departure.
Please also check the status of your flight already if you are planning to travel on Sunday, December 19.
Should your flight be cancelled, please avoid coming to the airport.
Passengers on intraGerman flights are advised anyway to utilise an alternative means of travel. In view of the extraordinary situation, Lufthansa electronic flight tickets can be can be exchanged easily for Deutsche Bahn rail travel vouchers at the customer-operated check-in terminals.
Should there not be enough time to convert the ticket at a Lufthansa Quick-Check-in machine, Lufthansa recommends the purchase of a train ticket. The refund of the ticket can be obtained by presenting the train ticket and the flight ticket to the office that has issued the flight ticket after having completed the journey.
Passengers affected by flight cancellations should contact the dedicated Lufthansa Call Center set up specially for the purpose. The free phone number to call from Germany is: 0800 850 60 70*. Callers from outside Germany should phone their local Lufthansa phone numbers. We kindly ask for your understanding that due to increased call volume you may experience longer than normal waiting times.
Lufthansa deeply regrets the inconvenience caused to many of its passengers in these days and will do its utmost to lessen the impact as much as possible.
* Toll free within Germany. Call charges from other countries may vary.
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