Lufthansa Pilots strike: Austrian Airlines assist customers
Friday 19, February 2010
The flight operations of Austrian Airlines are not directly affected by the strike at Lufthansa. All flights provided by Austrian Airlines are operating normally. Also, codeshare flights which are operated by Austrian Airlines on behalf of both airlines are not affected from the strike.
The only circumstances under which customers of Austrian Airlines could be affected by the strike would be on codeshare flights being operated by Lufthansa on behalf of both airlines.
We are offering affected customers of these codeshare-flights a rebooking on a flight operated by Austrian Airlines exempt from charges - under the condition, that they originally booked their flights from 22. to 25. February 2010, the tickets have been issued before the 18. February 2010, the new travel date is before 31. March 2010 and the origin and destination of travel remains unchanged. In addition, customers have the right to cancel their flights for free.
Austrian Airlines greatly regrets any inconvenience this situation may cause its passengers. In order to minimise the impact of the strike on passengers, and to allow us to offer an alternative for the maximum possible number of customers affected by the strike, Austrian Airlines will be using larger aircraft between Germany and Austria where feasible.
Austrian Airlines has set up a hotline for customers wishing to obtain information about their booking (rebookings/cancellation): +43 51766-1000.
You can also access information at any time by going to www.austrian.com.
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