Lufthansa - strike actions announced for Monday, 22 April 2013
Monday 22, April 2013
The Lufthansa Group’s flight operations will be considerably restricted on Monday 22 April 2013 as a result of the planned warning strike by the ver.di trade union.
Due to the announced strike actions on Monday, 22 April, nearly all Lufthansa flights within Germany and Europe will be cancelled. Only a select few short-haul flights will operate on Monday, such as in Berlin, where strike actions should end by 2:30pm CET. In all, only 20 of the 1,650 planned Lufthansa short-haul flights on Monday will operate due to the limited flight schedule.
In addition to the cancellations in Germany and Europe, massive flight cancellations and delays are to be expected for long-haul flights beginning Sunday April, 21. Of the 50 planned flights in Frankfurt, only six will operate; in Munich, of the 17 planned flights, only three will operate; whereas, in Dusseldorf all three long-haul flights are scheduled to operate as planned.
Flights operated by Germanwings will not be affected.
Lufthansa regrets any inconvenience to Lufthansa passengers caused by the threatened strike measures by ver.di and will do its utmost to minimise impacts on passengers. Passenger support and service has paramount priority.
Passengers are kindly asked to please check the status of their flight before leaving for the airport. Passengers for flights that will take place please calculate extra time at the airport.
An overview of currently cancelled flights can be found here: cancelled flights
Passengers whose flights have been cancelled are kindly asked to go to the Online Check-in to verify if they have already been rebooked on an alternative flight. If this is the case, the boarding pass for the new flight can instantly be created online.
Rebooking and refund of cancelled Lufthansa flights:
Lufthansa tickets for Lufthansa flights from/to/via Germany on 22 April 2013 that have been cancelled can be rebooked once or refunded if the ticket has been issued on or before 20 April 2013.
Affected passengers who cannot use the above mentioned self-services kindly contact our service center toll free
in Germany 0800-8506070*
in UK 0800 358 0538
in France 0805 98 0097
in Spain 900 901 465
in Italy 800 089 775
in Russia 88003334265
or via local phone numbers
* Toll free from German landline network. Call charges from German mobile networks max. 0,42 Euro/min
Travel on Deutsche Bahn:
Passengers travelling within Germany whose flights have been cancelled due to the strike may alternatively travel by train with Deutsche Bahn. To do this, please exchange your etix for a travel voucher under My Bookings or at a Lufthansa check-in machine.
When exchanging the voucher online you can either print the travel voucher or send it per E-mail/SMS to your mobile phone. If you do not have the time to exchange your ticket online or at the check-in machine, we recommend you purchase a regular train ticket. In this case we kindly ask for your understanding that you will then be refunded the unused portion of your ticket only. As the reason for cancellation was force majeure we are unable to provide any compensation beyond the value of the unused ticket.
Please contact your ticket issuing office after your travel for a refund of your unused ticket. You can receive current travel information under Deutsche Bahn or on your mobile phone via m.bahn.de.
In order to deliver your baggage please fill in our Lufthansa Baggage form or please contact the Lufthansa baggage tracing counter as soon as you arrive at your destination. For status updates on your missing baggage please go to Lufthansa baggage tracing online. Check here for further information on baggage liability.
Due to the strike actions, there will be no evening check-in on Monday, 22 April 2013 for flights on Tuesday.
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