Norwegian cancellations due to volcanic ash in the air
Sunday 18, April 2010
Norwegian hopes to be able to operate a number of domestic flights in Norway and Sweden tomorrow. Flights to and from Denmark will in all probability be cancelled. A flight programme available for booking will be posted on Norwegian website as soon as possible. To be guaranteed a seat on a flight you must have a valid booking for the flight in question.
Due to a volcanic eruption in Iceland, large quantities of ash are present in the air resulting in large areas of Scandinavian airspace being closed. Norwegian ask passengers whose flights have been cancelled not to go to the airport. Their website will be constantly updated with the latest information.
Passengers whose flights have been cancelled have the option of a full refund or to be rebooked to a later date before 30th June for travel within Scandinavia and before 15th June for international travel. Passengers with flights booked for Sunday 18th April and Monday 19th April that are not yet cancelled can change their booking to a new flight in the same booking class before the end of December 2010. To contact our customer contact centre, please call 815 21 815 or + 47 21 49 00 15 if calling from outside Norway.
Due to large call volumes there may be a delay in answering your call. If you require a refund, you do not need to contact us today.
You can fill out this form and we will process your apply for a refund as quickly as they can.
Norwegian follows the EU guidelines 261/2004 regarding assistance. Due to the extraordinary nature of what has happened, many insurance companies have indicated that they will cover the cost of essential needs for customers who are stranded away from home. The assistance provided by an insurance company may be more comprehensive than EU 261/2004 and we recommend that passengers who find themselves in this situation contact their insurance company.
For more information, see Avinor's website: www.avinor.no
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