Paris-CDG, teams dedicated to international customers
Tuesday 3, August 2010
Over half of Air France passengers are non-French and at Paris-Charles de Gaulle, 50% of its passagers have connecting flights.
To make their time at the airport easier, Air France has a dedicated team of native Chinese, Korean, Japanese, Indian, Middle Eastern and Latin American agents.
In this way, customers who understand neither French nor English receive assistance from men and women who speak their language and who are aware of their specific cultural needs:
This contact with people who speak their language is extremely reassuring for these passengers. The languages spoken are Korean, Japanese, Indian, Mandarin, Cantonese, Portugueuse, Spanish and Arabic.
There is also a service enabling passengers to speak to an Air France agent on the phone in their own language.
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