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Red Carnation scoops even more awards in Travel + Leisure's Worlds Best Hotels 2010

Wednesday 4, August 2010

The Twelve Apostles Hotel and Spa in South Africa, and The Milestone Hotel in London, both part of Red Carnation, the award-winning luxury collection of thirteen five and four star family-run boutique hotels, were recognised by readers of prestigious Travel + Leisure magazine's 15th annual reader survey of the absolute best hotels in the world.

The 'World's Best Hotels' provides readers the opportunity to rate the world's top hotels, destinations, airlines, cruises, outfitters and transportation companies. This year there was a record response, making these awards more credible than ever before.

The Twelve Apostles Hotel and Spa, with a near perfect score of 93.62, was rated 34th in the list of the world's top 100 hotels, and 8th in the list of the best lodges and resorts in Africa and the Middle East - the highest rating for any hotel in Cape Town. This newly refurbished luxury five star hotel in Cape Town is described in the awards supplement as "a sanctuary where mountain views, sea breezes, and heady indigenous plant life converge" and enthuses about the "lush landscape fragrant with fynbos (wild shrubbery), hammock-swagged picnic spots, and private mountain trails bordered with pelargonium blossoms."

The Milestone Hotel in London also achieved a very creditable score of 89.47 and was rated 9th in a shortlist of small city hotels in Europe. The awards citation describes it as a "stately red-brick Victorian hotel with plush, antiques-filled interiors, opposite Kensington Palace... all perfectly refined and with the best service around. The property has a residential feel, thanks to its intimate size and personal gestures. The top pick for service in the 2008 Worlds Best Service awards, The Milestone Hotel is so much better than being at home."

Jonathan Ragget, Managing Director of Red Carnation Hotels, commented, "Every member of our team is passionately committed to creating exceptionally pleasurable experiences for our guests so we're delighted to have these efforts recognised in such a prestigious magazine. As a family run business every member of staff feels personally responsible for treating guests more like treasured friends, and this genuinely caring attitude inspires our guests to return again and again. It's remarkable for such a small boutique collection to win so many top accolades - we've been awarded over 50 in the last year alone. We don't have the same sales and marketing resources as the bigger players, so we just have to work harder. This starts with a true appreciation of people, those that work with us and those that stay with us."

Such success simply inspires the whole team to even greater efforts. Founder Bea Tollman has always been committed to achieving the highest standards of personal service, an ethos expressed in her guiding principle, 'No request is too large, no detail too small'. Bea and the management team are constantly refurbishing the properties, and investing in staff development, to provide guests with the finest service, facilities and hospitality in the industry. 

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