Ryanair No 1 customer service statistics - Feb 2010

Thursday 25, March 2010


Ryanair No 1 customer service statistics - Feb 2010


Ryanair, the world’s favorite airline, today (24th Mar) released its customer service statistics for February.



Ryanair publishes its customer service statistics each month (unlike Easyjet which refuses to publish theirs). These statistics confirm that Ryanair delivers Europe’s No 1 customer service to airline passengers.


During the month of February 2010:

  • 83% of over 31,000 Ryanair flights arrived on time.
  • Less than 1 complaint per 1,000 passengers was received.
  • Less than 1 mislaid bag claim per 4,000 passengers was received.


  1. Only Ryanair guarantees the lowest fares and ‘no fuel surcharges ever’;
  2. Ryanair operates Europe’s youngest, greenest, cleanest fleet;
  3. Ryanair is Europe’s No.1 on-time airline (beating Easyjet every week since 2003);
  4. Easyjet hasn’t published on-time stats since 27 April –canceled again?





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