Self-service check-in speeds up Easter departures
Wednesday 31, March 2010
Check-in and security inspections might be very busy at Finnish airports during the Easter period. Airport procedures can be accelerated, however, by performing check-in in advance.
Finnair recommend that passengers use Finnair's internet or text message check-in services or the self-service check-in kiosks at the airport. This can speeds things up significantly, says Finnair's Markku Remes, who is responsible for passenger experience development. When check-in is done in advance, baggage can be left in Helsinki-Vantaa Airport at a Baggage Drop desk within the framework of minimum check-in times.
Check-in can be done on the internet on the day before the flight for all Finnair and Finncomm Airlines scheduled flights at the address www.finnair.fi. Exceptions are flights from Bergen, Geneva, Ekaterinburg, Kiev, Ljubljana, Moscow and St. Petersburg, where passengers should check in at the airport.
Finnair Plus members can confirm a check-in proposal sent to them by text message for Finnair and Finncomm Airlines domestic and international scheduled flights, when the departure is from Finland, Amsterdam, Brussels, Gothenburg, Copenhagen, London, Madrid, Manchester, Oslo, Paris, Prague, Riga, Stockholm, Warsaw or Vilnius. This service can be activated on the internet or by contacting the Finnair Plus service centre. The message is sent for morning flights between 5 p.m. and 7 p.m. on the evening before and for flights departing in the afternoon around three hours before the flight departure.
For Finnair and Finncomm Airlines domestic and international flights departing from Helsinki, check-in can be performed using the automatic kiosks in Helsinki-Vantaa's Terminal 2. The check-in kiosks can also be used when passengers are taking with them skis, backpacks or other baggage that goes into the hold. Check-in kiosks, moreover, can be used for Finnair and Finncomm Airlines scheduled flights departing from Amsterdam, Brussels, Frankfurt, Geneva, Hong Kong, Copenhagen, London, Manchester, Munich, Beijing, Prague, Tallinn, Stockholm, Warsaw, Vienna and Zürich as well as for the connecting flights of Finnair, Finncomm Airlines and other companies.
Check-in for morning scheduled flights can usually be handled in advance at Helsinki-Vantaa Airport between 8 p.m. and 9.30 p.m. on the evening preceding the flight. One member of the family can then bring the baggage of the whole family, provided he or she also presents all of the flight tickets plus his or her own travel documents, such as a passport.
The permitted baggage allowance for domestic flights is 20 kg. A ski bag, which may contain one pair of skis and poles or a snowboard as well as ski boots or snowboard boots, is carried free of charge, if it is included in the 20 kg. A 20 euro fee is charged for a ski bag on domestic and shorter European flights - 30 euros on longer flights - if the permitted 20 kg baggage allowance is exceeded. The amount of baggage allowed on international scheduled flights is 20 kg for economy class and 30 kg for business class passengers. Groups of more than 10 people should notify Finnair about their ski equipment in advance.
It is always worth giving a mobile phone number when making a Finnair flight booking, so that Finnair can automatically send information about possible
traffic disruptions or baggage delays.
Passengers are recommended to come to the airport in plenty of time, particularly during busy holiday periods.
Check-in must be made at the latest 45 minutes before a flight departure to a domestic ski centre when passengers bring winter sports equipment along with them.
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