SWISS Airspace to be temporarily closed
Sunday 18, April 2010
Swiss airspace is to be temporarily closed. There will thus be no further arrivals or departures at Zurich, Basel, Geneva or Lugano airports until further notice. In view of this, we were forced to cancel all SWISS departures from Switzerland for Sunday 18 April.
For tomorrow Monday 19 April, all SWISS's European services from and to Switzerland with departure times up to 20:00 have been cancelled. There is a strong probability that SWISS's remaining European services tomorrow evening will also be cancelled. Further information on these European departures from 20:00 onwards will be published on SWISS.com tomorrow (Monday) in the early afternoon.
All SWISS's intercontinental services from Switzerland for tomorrow Monday 19 April have been cancelled. For tomorrow's SWISS intercontinental services to Switzerland, further information will be published on SWISS.COM tomorrow in the early afternoon.
It is currently impossible to predict with any accuracy how Europe's air services will continue to be affected by these ash cloud developments. SWISS are in close contact with the authorities and airports involved, and will keep its customers fully updated.
Rebookings for affected flights
In view of the present situation, however, and the large volumes of calls that the Service Centers are receiving, it may take some time for their call or email to be answered.
SWISS Service Center
If you booked your flight via a classic or an online travel agency and wish to rebook, please contact the agency concerned.
Customers with a SWISS booking for between 15 and 20 April who find that their flight is cancelled may rebook free of charge onto a later SWISS flight in the same booking category, provided they start their new travel by 31 May. Such customers who do not wish to rebook will have their fare refunded in full.
If you wish to refund a ticket booked via swiss.com or a SWISS Service Center please use our refund form.
Swiss would like to point out, for good order's sake, that SWISS is not liable for any further claims. Especially because of the situation on the worldwide airports we are currently not able to confirm any hotel accommodation or refreshment.
However, SWISS is doing all possible to organize overnight accommodation to customers who are currently away from home. This offer is limited to the night of tonight (Sunday) to Monday and is based on availability.
Of course SWISS are continuously supporting you with rebooking or alternative travel arrangements as far as ever possible.
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