TAP launches Customer Compensation Prepaid Card Programme

Tuesday 1, February 2011


TAP launches Customer Compensation Prepaid Card Programme


TAP Portugal has just introduced at its main hub in Lisbon Airport a new and innovative Customer Compensation Programme, provided by Citi Prepaid Services and able to offer passengers the compensation payments due in the event of operational irregularities such as flight delay, cancellation or overbooking.


Thus, TAP becomes the third European airline to launch a passenger compensation programme with Citi Prepaid Services prepaid cards, which is the first of its kind in Portugal.


Citi’s solution for TAP is a comprehensive one, with instant issuance of the compensation cards, which are accepted at millions of Visa locations worldwide and provide our customers with best-in-class services, ensuring them greater convenience, security and flexibility.


The TAP Customer Compensation Prepaid Card is a Visa® branded one-time load card that enables customers to spend up to the amount loaded on the card. The prepaid card can be used to withdraw cash from ATM’s or purchase from retail outlets that are part of the Visa network.


TAP Customer Compensation Prepaid Cards allow customers easy access to their funds: immediate use in store or at an ATM; superior acceptance: good at millions of Visa locations worldwide; online access: online account for tracking payments received and transactions made with the card as well as 24/7 multi-lingual customer service available anytime.



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