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News

Thomson Airways snow disruption update - 22th December

Wednesday 22, December 2010

 

Thomson Airways snow disruption update - 22th December

 

As a result of the ongoing extreme weather conditions, some airports in the UK experienced closures, which continue to cause disruption to their flight operations. Customers should expect delays.

 

Thomson Airways would like to reassure its customers that we are doing everything possible to minimise disruption and to keep them up-to-date with the latest information.  We are continuing to monitor the situation at all UK departure airports, and will update this website should there be any further impact on our flight programme.

 

London Gatwick

The following flights due to depart on Tuesday 21 December, have been rescheduled:

TOM074 London Gatwick to Liberia - now due to depart on 22 December at 0840

TOM066 London Gatwick to Puerto Plata - now due to depart on 22 December at 1240

TOM346 London Gatwick to Antalya - now due to depart on 22 December at 1200

TOM4238 London Gatwick to Arrecife - now due to depart on 22 December at 1305

 

The following flights due to depart  today  22 December have been delayed:

TOM580 London Gatwick to Monastir - now due to depart on 22 December at 0945

TOM4334 London Gatwick to Rovaniemi - now due to depart on  22 December at 15.45

TOM070 London Gatwick to Punta Cana - now due to depart on 22 December at 1515

TOM4338 London Gatwick to Las Palmas - now due to depart on 22 December at 1750

 

Manchester

The following flight due to depart on Tuesday 21 December has been rescheduled:

TOM158 Manchester to Goa - now due to depart on 22 December at 0945

 

The following flights due to depart on Wednesday 22 December, have been rescheduled:

TOM164 Manchester to Bridgetown - now due to depart on 22 December at 2115

TOM172 Manchester to Varadero - now due to depart on 22 December at 2200

TOM 142 Manchester to Mombassa - now due to depart on 23 December at 0800

The following flights due to depart on Thursday 23 December , has been rescheduled:

TOM104 Manchester to Punta Cana - now due to depart on 23 December at 1730

 

Birmingham

The following flights due to depart on Tuesday 21 December have been rescheduled:

TOM7214 Birmingham to Alicante - now due to depart on 22 December at 1530

TOM7360 Birmingham to Fuerteventura on Wednesday 22 December has been cancelled

 

Norwich

The following flight due to depart on Tuesday 21 December has been rescheduled:

TOM5256 Norwich to Tenerife - will now operate from Luton - now due to depart on 22 December at 1120.  Coach transfers and hotel accommodation has been organised for these passengers.

 

All other UK airports

Thomson Airways expects to operate planned flights from all other UK airports today. As such, customers should travel to their airport as planned but be aware there may be some flight disruption due to ongoing weather conditions. Please allow extra travel time to the airport, as road and rail networks may be affected.

 

Overseas

For customers on package and flight only holidays that are currently overseas, accommodation and welfare will be provided should customers not be able to return to the UK on schedule and will be updated by their resort representative accordingly.

 

Thomson Airways would like to reassure all customers that we are doing everything possible to keep them informed with the latest information and to get them home to their original departure airport or alternative UK airport as soon as possible.

 

The situation is constantly changing and we strongly advise you to check this website frequently for the latest information about your flights. The next planned update to this page is 1500 on Wednesday 22 December.

 

Further information

Customers with cancelled flights who booked via a travel agency should contact their booking agent.  Customers who booked via the website or the call centre are advised to contact our dedicated Customer Helpline on 0800 009 3834.  This helpline, which should only be used by those customers affected by the cancellation, is open from 0900 until 2000 weekdays.  

 

Customers who need further information can contact the customer delay line on 02476 282501 or alternatively e-mail or text on flight.information@thomson.co.uk or Text 82345. SMS to 82345 costs 50p plus your network rate.

 

Normal booking conditions apply.

 

 

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