Thomson Airways – Volcanic Ash Disruption
Friday 16, April 2010
Currently Thomson Airways has been advised that until at least 1pm Friday April 16, no flights will be allowed to fly in or out of British airspace. As a consequence, there is considerable disruption to a number of Thomson Airways flights.
All customers who were due to travel with Thomson Airways on Thursday 15 April were initially advised that there was at least a 24 hour delay to their flights. Those passengers who arrived at airports today expecting to travel were asked to return home. For those that were unable to do so, overnight accommodation has been arranged free of charge in accordance with our customer welfare policy.
Thomson Airways can confirm that Thursday's flights will have further delays on Friday April 16. Contingency plans to return the operation to normal in as short a time as possible are being worked on, although this is dependent on how quickly we are able to resume flying. Customers should continue to check our websites, or email: email@example.com and an automatic bounce-back will give you the latest details.
Arrangements are also being made in resort for those holidaymakers whose flights home have been disrupted.
Thomson Airways would like to reassure all its customers that it will do everything it can to keep them informed of developments.
Customers who wish to revise (departures originally scheduled up to 2359 on 16 April) are able to amend to an alternative travel date without incurring normal administration fees. Any difference in price would be payable, although if the alternative holiday is cheaper than the original, then the difference in price will be refunded. Holidays booked via our website can be amended by calling our dedicated team on 0800 009 3833 (open from 0700 Friday morning). Those customers that booked via a travel agency or a call centre should contact their booking agent.
Thomson Airways today deployed special assistance teams wherever possible to airports with disrupted flights, to provide additional support and help keep customers up-to-date with the latest information. These SAT teams will also be in place tomorrow wherever possible to offer customers assistance.
For those currently overseas, necessary arrangements are also being made in resort for holidaymakers whose inbound flights home will have also been affected by this disruption.
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