Thomson and First Choice - volcanic ash disruption
Wednesday 21, April 2010
As reported on news bulletins, some parts of UK airspace are expected to re-open today, following several days of closure. The main priority for Thomson and First Choice has been and continues to be providing welfare and support for those customers currently overseas following flight cancellations.
Thomson and First Choice have also put in place a significant repatriation programme for these customers. This programme includes the use of various different modes of transport, including cruise ships, coaches and ferries. In particular, two Thomson cruise ships have been providing assistance and are helping to bring customers home. Thomson Dream has been transferring customers from Majorca to mainland Spain and the Island Escape is currently sailing back to the UK from Madeira and is due to arrive in Cornwall on Friday (23 April).
As soon as the airline is able to safely operate flights into the UK it will bring the remaining customers, currently overseas due to cancelled flights, home.
Subject to restrictions in UK airspace being lifted and full safety clearance being received from all relevant authorities, Thomson Airways is planning to operate selected outbound UK flights from Thursday 22nd April. Unfortunately, a number of flights due to operate on Thursday have had to be cancelled and some flights have been rescheduled. This continues to be a fast changing situation and customers are advised to check this website before heading to the airport.
The following UK departures for Thursday 22nd April have been cancelled:
TOM 172 East Midlands – Goa Scheduled to depart at 02.35
TOM2410 Manchester – Alicante Scheduled to depart at 06.45
TOM4418 London Gatwick – Faro Scheduled to depart at 06.50
TOM4446 London Gatwick - Alicante Scheduled to depart at 06.55
TOM1410 Newcastle - Faro Scheduled to depart at 07.15
TOM5420 London Stansted – Lanzarote Scheduled to depart at 09.20
TOM2402 Manchester – Lanzarote Scheduled to depart at 13.15
TOM4404 London Gatwick – Lanzarote Scheduled to depart at 13.20
All other UK outbound flights for Thursday 22 April not listed above are scheduled to operate however there maybe further changes. Therefore, all customers are advised to check this website before travelling to their departure airport as usual.
Customers whose flights are cancelled between 15th and 22nd April can:
Amend their booking to an alternative holiday or flight without incurring normal administration fees. If the alternative holiday is cheaper than the original, then the difference in price will be refunded. If the alternative holiday is more expensive than the original, then the customer will be required to pay the difference.
If we are unable to secure an alternative holiday, we will allow customers to cancel with a full refund without incurring normal administration fees.
Thomson and First Choice customers who booked via our websites, retail shops or call centres can:
Those customers that booked via a third party travel agency are advised to contact their booking agent directly. Customers who have booked a Portland holiday should call 0844 871 0873. Customers requiring general advice can contact our 24/7 flight delay line on 02476 282 501 or email email@example.com.
Customers due to travel on April 23 and beyond are advised to visit www.thomson.co.uk or www.firstchoice.co.uk where the latest travel information will be posted before travelling to their departure airport.
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