Thomson cancelled flights - update 17 Apr
Saturday 17, April 2010
Following the eruption of a volcano in Iceland, NATS (National Air Traffic Service) have confirmed that the cloud of volcanic dust is still within UK and European air space today (Saturday 17 April). Thomson Airways has been advised that British airspace remains closed until at least 7am (UK time) on Sunday 18 April. This has resulted in significant disruption to our flying programme, and the airline has taken the decision to cancel all UK outbound flights due to operate on Thursday 15, Friday 16, Saturday 17 and Sunday 18 April 2010.
Thomson Airways continues to deploy special assistance teams wherever possible to UK airports, where flights were due to operate, to provide additional support and help ensure customers have the most up-to-date information. However, they do advise customers NOT to travel to their departure airport as all Saturday and Sunday UK outbound flights are now cancelled.
Thomson Airways is endeavouring to do everything possible to operate inbound flights into UK airports as a priority. However, it is restricted by the closure of air space currently in place which has resulted in extensive delays. Should this situation change, they will post updates on our websites as soon as possible. As a major tour operator, Thomson has an extensive network of customer service experts overseas who are there to assist customers whilst on holiday. In this instance, those affected are both package and flight-only customers. In accordance with their customer welfare measures, they have been offering appropriate assistance to all those customers that remain overseas as a result of these delays.
Following the cancellation of outbound flights from the UK over the last four days, the following policy has been put in place:
Customers whose flights were cancelled on the 15, 16, 17 and 18 April can:
Customers due to travel on 19 April:
Thomson Airways are using all the means at their disposal to assist those customers that were due to travel between 15 - 19 April with their revised travel arrangements. Thomson and First Choice customers who booked via our online websites, retail shops or call centres can:
Those customers that booked via a third party travel agency are advised to contact their booking agent directly. Customers who have booked a Portland holiday should call 0844 871 0873. Customers requiring general advice can contact our 24/7 flight delay line on 02476 282 501 or email firstname.lastname@example.org.
Customers due to travel on April 19 and beyond are advised to visit www.thomson.co.uk or www.firstchoice.co.uk where the latest travel information will be posted before travelling to their departure airport.
Thomson Airways would like to reassure all customers that they are doing everything they can to keep them informed and to get them on their holiday or home as soon as possible. Details of any further developments will be posted on their websites as soon as possible.
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