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News

Tripadvisor adds airline ratings - new feature provides candid traveller feedback on airlines

Monday 17, January 2011

 

Tripadvisor adds airline ratings - new feature provides candid traveller feedback on airlines

 

TripAdvisor, the world’s largest travel site, today announced the launch of airline ratings on TripAdvisor Flights. The new feature allows travellers to give and receive candid feedback on their flying experiences through the new airline ratings tool.

 

TripAdvisor Flights now features the following eight airline rating categories that can be rated by travellers on a scale of one to five:

 

  • Baggage Handling
  • Check-in Experience
  • In-Flight Amenities
  • In-Flight Service
  • Punctuality
  • Reasonableness of Fees
  • Seat Comfort
  • Value

 

The new tool also shows the percentage of travellers who would recommend a particular airline, making comparisons between carriers quick and easy. Travellers can also filter search results by minimum rating, as well as add airline ratings as their own, as long as they are signed in as a TripAdvisor member.

 

“For more than a decade, TripAdvisor has been the leader in enabling travellers to access and share trusted advice on hotels, restaurants, attractions and holiday rentals,” said Bryan Saltzburg, general manager of TripAdvisor Flights. “With the launch of airline ratings, the millions of travellers who use TripAdvisor Flights every month will now be able to get useful feedback on how airlines stack up against each other in terms of fees, value for the money, service, punctuality, baggage handling and a number of other factors to help ensure they have the best flight possible.”

 

For more information on the airline ratings tool, as well as details on our new baggage fee tool – TripAdvisor is now the first flight search engine to display fee information in the search results – please see the attached document.

 

 

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