Volcanic eruption Iceland - KLM rebook options
Thursday 15, April 2010
The eruption of Mount Eyjafjallajokull in Iceland on 14 April, and the resulting volcanic ash cloud over Northern Europe has caused severe disruption of flights in Northern Europe.
If you travel to or from any airport in Ireland, Denmark, Norway, Sweden or the United Kingdom between 14 April and 16 April 2010, we offer the following options:
1. Change of travel dates
You may change flight dates for travel to, from or via any airport in Ireland, Denmark, Norway, Sweden or the United Kingdom free of charge. Outbound travel should occur no later than 31 May 2010. The original required duration of your stay may be unchanged.
The following conditions apply:
You may change one outbound and one inbound flight free of charge.You may only change your flight dates to alternate flight dates, if available in the same booking class.Changing flight dates and re-issuing of tickets must be done by the end of the day on Friday, 30 April 2010.You may change to alternate flights of AIR FRANCE, KLM and/or Delta only.
2. Change of destination
You may use the full value of your existing tickets for the purchase of new tickets at the same or a higher AIR FRANCE, KLM and/or Delta fare. Re-booking and re-issuing of tickets must be done by the end of the day on Friday, 30 April 2010
If your flight was cancelled or delayed more than 5 hours, you may request a full refund. You can apply for a refund by contacting us, or your travel agent.
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