100% refunds for customers

Friday 23, April 2010


100% refunds for customers


All customers who have had to cancel their bookings due to the recent disruptions caused by Volcanic Ash will receive a full refund.



Customers will receive full refunds for any hotel, transfer and parking bookings as well as receiving a refund for any flight cancellations to which they are legally entitled.


We've worked with all our suppliers to have all cancellation penalties removed or reduced, with most being very understanding regarding the circumstances of the current crisis. Where cancellation charges are still applied, will cover these to ensure none of our customers are penalised.


We expect to be able to start refunding customers in the next few days, however some airlines are estimating refunds may take up to 30 days. We ask for your patience and understanding, we will endeavor to refund all customers as quickly as possible.


We are still working to ensure all customers currently stranded abroad are kept informed at all times and returned to the UK as quickly as possible.




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