ABTA statement on government volcanic ash cloud debate

Tuesday 15, June 2010


ABTA statement on government volcanic ash cloud debate


ABTA the Travel Association is calling on the Government to include all sections of the travel trade, which incurred costs due to the recent volcanic ash clouds, in any future compensation package.


In a House of Commons debate on the impact of the ash clouds on aviation, Minister of State at the Department of Transport Theresa Villiers, commented that “The Government have not ruled out providing support for airlines”. During both ash cloud events package tour operators also provided accommodation and covered day to day expenses and ABTA believes they should be included in any possible compensation package. ABTA travel agents worked tirelessly to support and re-arrange travel arrangements for customers, often opening extended hours and all weekend during the crisis.


Luke Pollard ABTA Head of Public Affairs said “The industry agrees with Minister Villiers comments that the ash clouds were an unprecedented event and many Government agencies were involved in dealing with the effects both in the UK and Europe and it is clear the relevant regulations did not work well. We welcome the recognition she has given to the exceptional efforts made by the industry to look after and bring customers home as well as refunding and rebooking thousands. However we do not accept that the travel industry should have to bear the entire costs of unprecedented and ongoing natural events which are the responsibility of Governments and their consular services. Any future compensation package is not only the right and proper thing to do but must also reimburse all those companies who carried the financial burden of looking after affected customers”.



Bookmark and Share


^ back to top


Find the best deals available today

The grey menu on the right is your best friend. Always check before you travel.

Plan your trips with the help of great resources

More and more travellers think that researching and planning a European city break is half the fun and they're not interested in pre-arranged trips or escorted tours. Self-guided tours offer a lot of advantages but require some guidance and good resources.


Clean, green and very pristine

Top 10 most environmentally pure countries

With the recent wild fires, disrupting flights and increasing air pollution, environmental quality is a growing factor in attracting tourists.



Top 15 most spectacular hotel rooftop views

The hotel price comparison site has put together a list of the fifteen most spectacular hotel rooftop terraces in the world.

Latest offers, discounts and more...

Accor “3=2 offer”
Why not extend your stay? 3 nights for the price of 2.
Columbus Direct travel insurance
Quality cover at low prices to customers all around the world.
Priority pass
Access VIP lounges no matter where which airline and class you fly.
European City Cards
See more and pay less! Get your "passport" to European cities.
Rail Europe
Comfortable and affordable on European trains.
Lonely Planet Magazine
Packed with insider knowledge, hints and tips.
Sandemans New Europe City Tours
Free walking tours in 13 cities within 9 countries.
Sol Melia Wednesdays
Search your exclusive special offers now for the coming weekend!
Low-cost shuttle and private transfers in over 70 countries.
IMEX Frankfurt 25-27 May
The essential worldwide exhibition for incentive travel, meetings and events.
Subscribe to Travelio News Summary via RSS Follow our news titles on Twitter Become a fan of on Facebook Bookmark and Share