Act now to secure your future, hotels told in new industry report

Thursday 10, June 2010


Act now to secure your future, hotels told in new industry report


A new report launched today, titled Invent the future: the new normal for hotels in 2010 and beyond, argues that changes in the last decade are creating a new environment in which hotels need to do more with less if they are to secure growth and competitive differentiation in 2010 and beyond.



The report suggests that 2010 is a critical year of transformation for the hospitality industry if it is to meet the challenges of the next decade. 


The report highlights four key areas that will be vital drivers of growth for hotels in the future. These include the guest experience, globalization, brand value and performance agility and speed-to-market. 


The report, commissioned by Amadeus Hospitality Solutions, was developed by John Burns, President of Hospitality Technology Consulting, the leading strategic consultancy to the sector. The objective of the report was to provide insights into the major changes taking place in the sector and to better understand the hallmarks of success for global hotel groups in the new economy. 


Jérôme Destors, Director of Hotel IT at Amadeus said: “We commissioned this report to further understand the strategic business issues facing our customers. It is clear that 2010 must be a year of transformation for hotels. We also believe it must be a year of transformation in hospitality technology. Whilst ensuring that technology is the handmaiden of business strategy, we are focused on providing hotels with the tools they need to leverage brand value across global business operations, to support them as they expand globally and transform the guest experience.” 


John Burns, author of the report, said: “2010 will not see a return to business as usual. We are entering a ‘new normal’ following the structural changes of the last ten years and the financial upheaval of the last eighteen months. This requires hotels to fundamentally assess their commercial strategy and consider all aspects of their business afresh. The dramatic convergence of market trends, structural changes in the sector and technology developments offer hotels the opportunity to reinvent how they do business. The hotels which will thrive in this new era will be those that demonstrate both business and technology agility.” 


2010: A year of transformation 

The report details how 2010 can be a year of transformation if hotels focus on how the industry and guest preference are changing. 


The report dives into the relationship between guests and hotels, which is becoming more complex as guest knowledge and expectations increase. Globalization is also taking on a new course as growth markets influence the hospitality map; how can an hotelier capitalize on this trend whilst not losing control?


Further to this, the changing hotel ownership structures are impacting on the importance of brand value, and the ability to maximize it. Will this become a critical business issue and a core point of differentiation? 


Finally, being able to respond dynamically to these changes in the market will be one of the most important attributes of a successful hotel group. The report investigates how hotels must look at ways in which they can future-proof their technology systems so that they can focus on getting the business decisions right rather than having to rely on the supporting technology.


This white paper will be presented as part of the HITEC Technology Showcase – an open series of educational seminars and events for conference delegates and exhibition attendees. The session will take place from 1 – 2pm on June 21st and include an overview of the white paper’s findings from the author John Burns, a panel session with Mike Blake CIO from Hyatt and St. John Murphy from Keane Consulting Group who will then be joined by Amadeus co-hosts Jérôme Destors and Vic Pynn for a Q&A session. 


The Amadeus Hospitality Solutions team serves the needs of hotels and hotel groups globally with offices in Europe, North America and Asia. Amadeus is operational through 72 local Amadeus Commercial Organizations covering frontline activities in 195 countries.




Bookmark and Share


^ back to top


Find the best deals available today

The grey menu on the right is your best friend. Always check before you travel.

Plan your trips with the help of great resources

More and more travellers think that researching and planning a European city break is half the fun and they're not interested in pre-arranged trips or escorted tours. Self-guided tours offer a lot of advantages but require some guidance and good resources.


Clean, green and very pristine

Top 10 most environmentally pure countries

With the recent wild fires, disrupting flights and increasing air pollution, environmental quality is a growing factor in attracting tourists.



Top 15 most spectacular hotel rooftop views

The hotel price comparison site has put together a list of the fifteen most spectacular hotel rooftop terraces in the world.

Latest offers, discounts and more...

Accor “3=2 offer”
Why not extend your stay? 3 nights for the price of 2.
Columbus Direct travel insurance
Quality cover at low prices to customers all around the world.
Priority pass
Access VIP lounges no matter where which airline and class you fly.
European City Cards
See more and pay less! Get your "passport" to European cities.
Rail Europe
Comfortable and affordable on European trains.
Lonely Planet Magazine
Packed with insider knowledge, hints and tips.
Sandemans New Europe City Tours
Free walking tours in 13 cities within 9 countries.
Sol Melia Wednesdays
Search your exclusive special offers now for the coming weekend!
Low-cost shuttle and private transfers in over 70 countries.
IMEX Frankfurt 25-27 May
The essential worldwide exhibition for incentive travel, meetings and events.
Subscribe to Travelio News Summary via RSS Follow our news titles on Twitter Become a fan of on Facebook Bookmark and Share