easyJet travel update - Icelandic volcano ash cloud

Sunday 18, April 2010


easyJet travel update - Icelandic volcano ash cloud


Due to the ongoing closure of air space in large parts of Europe, easyJet flights to / from Northern Europe, including the United Kingdom will be cancelled today Sunday 18th April, and tomorrow morning Monday 19th April until 13:00 UK BST.



A limited number of flights will continue to operate where possible in Southern Europe. Passengers who are booked to travel with easyJet are advised to visit before travelling to the airport.


Further updates on flights for the afternoon of Monday 19th April will be issued later today and tomorrow morning.


Passengers who are booked to travel on a cancelled flight should not travel to the airport but should instead arrange either a full refund or a free transfer to another flight on the same route within 30 days of the original flight date through


For the latest information visit


Please check your flight before you travel

If you are flying today please can you check your flight's current status on the Latest Travel Information page on our website before you travel to the airport. Please be aware that Customer Experience Team will not be able to provide you with information regarding any further flight disruptions.


If your flight is cancelled Easyjet offers you either:

  • A full refund of the cost of your flight and any directly related unflown sector within the same booking (if applicable), back to the original card your flight was paid with (please specify details under "Other" on the bottom section of the online refund claim form), OR
  • A free transfer to another flight on the same route within 30 days of the original flight date.


This is in accordance with our obligations under EC Regulation 261/2004


Please remember you may also need to separately cancel other elements such as travel insurance, accommodation or car rental.




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