FIFA World Cup Call Centre helps to make 2010 hassle-free

Saturday 12, June 2010


FIFA World Cup Call Centre helps to make 2010 hassle-free


South African Tourism has broadened the scope of its Call Centre services as the FIFA 2010 World Cup™ gets underway officially. Over the period of the World Cup, all the tournament and destination information local and international football fans require is a phone call away.


About 300 000 foreign football fans are expected to visit South Africa during the FIFA 2010 World Cup™ and South African Tourism’s Call Centre is ready to assist visitors. 


To accommodate the increase in call volumes, an additional 40 agents have been deployed that can assist callers in 6 foreign languages, Spanish, German, Dutch, French, Italian, Portuguese, and all 11 local languages, including English.


The Call Centre is open 7 days a week and assistance in English is available 24 hours. Assistance in all other languages is between 9am and 7pm, local time. 


Agents at the call centre in South Africa can provide information on accommodation, football match schedules, FIFA Fan Fest™ and public viewing area locations, transport, weather, Host Cities, and tourist attractions. The Call Centre cannot assist with emergencies, medical or otherwise. 


The Call Centre may be contacted by dialling +27 87 803 4636/info. Standard cellular call rates apply. 


Boosting World Cup Call Centre services is one of many initiatives by South African Tourism to welcome footie fans and make their stay memorable. 


At airports in South Africa, South African Tourism is distributing around 300 000 complementary ‘Welcome’ bags containing maps, stadium information, and South African English guides. Additionally, there’s a pocketsize ‘Welcome’ booklet featuring team introductions, player profiles, national language greetings, and information on what to do, where to shop, eat and party in all the Host Cities. 


Reinforcing South Africa’s unique brand of hospitality, 15000 postcards, with hand- greetings from South African’s to the thousands of 2010 fans visiting the country, will be placed in hotel rooms countrywide, to show a country that’s warm, accessible, friendly and worth returning to.



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