Flight disruptions due to volcanic activity in Iceland - Icelandair, 23rd May
Monday 23, May 2011
Flying through an area, or near to volcanic ash, is prohibited for safety reasons. As a result Icelandair flights will be disrupted.
Keflavík International Airport will be closed until noon on May 23rd due to the volcanic ash concentration being above operable levels.
Icelandair continues to monitor the situation along with aviation safety guidelines and will not operate flights unless cleared by the Air Traffic Authorities.
These flights are cancelled:
FI 204 Copenhagen
FI 306 Stockholm
FI 318 Oslo
FI 326 Bergen/Trondheim
FI 342 Helsinki
FI 436 Manchester/Glasgow
FI 450 London
FI 502 Amsterdam
FI 520 Frankfurt
FI 542 Paris
Flights departing as of 12noon May 23rd are at this time expected to be operated.
Affected passengers should contact their travel agents, or for direct bookings only call our customer line +354 5050100 or the local Icelandair number.
It is our intention to carry passengers to their destination at the earliest opportunity when our flying program has fully resumed. The following alternative options are therefore also available to passengers scheduled to travel on May 23rd:
A full refund of unused flights, if travel has not commenced. Passengers requiring a refund should go back to the point of purchase.
Re-book to a later date. Take an Icelandair flight to your destination at a later date convenient to you, subject to availability in the same service class/cabin. Re-booking must be made within 2 weeks of the original flight. Travel must commence within one month of the original travel date.
Re-book on an Icelandair flight to/from another destination in the same zone as that originally booked. Re-booking is subject to availability in the same booking class. Any additional fare cost will be charged. Change fees will be waived. Re-booking must be made within 2 weeks of the original flight.
General Conditions
- Travel must commence within one month from the original travel date.
- The return flight, if applicable, can be re-booked at the same time.
- Passengers on through tickets involving other carriers must notify us before travel commences. Passengers with connecting flights issued on separate tickets must make their own arrangements with the other carrier including the payment of any additional costs and amendment fees.
- Passengers on package holidays must refer to their tour operators who may not operate the same policy. Passengers should also be aware that any applicable refund would only relate to the airfare portion of the inclusive package and not the whole cost of the holiday.
- Passengers on Icelandair Holidays package holidays will be offered a full refund with no penalty.
- Passengers on delayed flights should check the flight status before departing for the airport.
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