Iberia has cancelled - 17 Apr
Saturday 17, April 2010
Iberia has cancelled its flights to and from the airports that are still closed: London, Brussels, Paris, Amsterdam, Copenhagen, Frankfurt, Berlin, Dusseldorf, Stockholm and Warsaw.
Air traffic in Central and Northern Europe is still affected due to the volcanic ash clouds coming from Iceland. At 15:00 hours today, ten of the airports where Iberia operates remain closed: London, Brussels, Paris, Amsterdam, Copenhagen, Frankfurt, Berlin, Dusseldorf, Stockholm and Warsaw. According to the latest forecasts, none of these airports will be able to reopen before 18 hours; London, Copenhagen and Stockholm will be closed until 2:00 am Saturday 17. These forecasts will change depending on the evolution of the volcanic cloud.
Once the airports reopen, it will take some time before they operate as usual, because of the thousands of flights that have been already cancelled. Iberia has cancelled its flights to the airports that have closed (60 so far, although this figure will increase during the day). Iberia recommends its passengers no to go to the airports while they remain closed.
Iberia customers are able to change date or route of their tickets. Customers holding Iberia form tickets (IB075) issued before April 15th, for flights through April 17th may request changes of date or route without penalty. The changes can be made until April 29th and the new ticket will be valid until June 30th, 2010. Passengers can ask for the reimbursement of their tickets if they decide not to fly. The same privileges are granted to holders of tickets for flights operated by Iberia Regional/Air Nostrum, as well as for the flights of the series IB7000 operated by British Airways between Madrid and London. However, this won't apply to flight tickets with an Iberia code but with all legs operated by other airlines, except those mentioned above.
Iberia regrets the inconveniences to customers, and is trying to offer them the best possible alternative. The airline reminds its passengers that they can change their tickets at their travel agents, or by calling Iberia's customer service line in the event that they purchased them directly from the airline.
Customers affected by the cancellations may request changes of date or route, or a reimbursement if they decide not to fly. Passengers can change their tickets at their travel agents, or by calling Iberia's customer service line in the event that they purchased them directly from the airline.
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