Lufthansa cancelled flights and German airports closed
Friday 16, April 2010
In the wake of the volcanic eruption in Iceland large sections of the airspace and many airports in Central and Northern Europe on a line extending from Brittany through Paris and Berlin and as far as the Baltic States have been closed by the air safety authorities.
Like all other airlines, Lufthansa must comply with directives issued by ministries and air traffic control. Many European as well as all German airports except for Munich and Stuttgart are closed. All arrivals and departures there have been cancelled in those airports. Passengers who have booked flights from the above-mentioned airports are requested not to travel to the airport and to keep up-to-date with the status of their flights via:
Passengers travelling within Germany can switch to a journey by rail with Deutsche Bahn, if their flights have to be cancelled. For that purpose, they must exchange their electronic ticket (etix) for a travel voucher at a Lufthansa counter. The flight ticket price can later be refunded.
Lufthansa expects severe delays and numerous cancellations for the regions affected. Passengers whose flights have been cancelled will be rebooked on other flights (which must be taken by 31 May). Alternatively, if they wish to cancel their ticket, they will receive a refund. Further information is available from the Lufthansa Service Center or out of Germany toll free under 0800 8 50 60 70. Due to the exceptional circumstances, customers may face longer than normal waiting times.
At present it is not possible to predict how the air traffic situation in Europe will progress. Lufthansa is keeping a close eye on developments and is in constant contact with the relevant ministries, aviation authorities, meteorological services and airports.
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