Monarch news - Snow disruption in Gatwick - Saturday 18 December
Saturday 18, December 2010
Due to ongoing snow and adverse weather conditions in the South East of England, Monarch flights operating to and from Gatwick on Saturday 18 December are subject to disruption.
The following Monarch flights have been cancelled as below:
ZB758/9 Gatwick – Gran Canaria – Gatwick has been cancelled
ZB284/5 Gatwick – Tenerife – Gatwick has been cancelled
ZB252/3 Gatwick – Alicante – Gatwick has been cancelled
Customers that have booked directly with Monarch to travel on one of the above cancelled scheduled flights can arrange a refund of their scheduled flight online. Simply select the drop down 'flight cancellation refund' in the 'Contact Us' section and let us know your original flight details so a refund can be processed as quickly as possible. Please state clearly whether you wish to cancel your outbound, inbound or both flights on your booking. Click here to go to the contact form
Customers can also change flight bookings online by clicking through to the manage bookings area. Enter the flight booking reference and the e-mail address used to make the booking, select ‘change flights’ and follow the simple instructions. Please note that a fee will be charged to change flights online (£27.50 + any applicable fare difference) but a refund of this can be arranged via e-mail. Once the change fee has been selected and paid, email us here, select ‘flight cancellation refunds’ from the drop down list and include the booking details. The refund and change fee will be refunded back to the original payment method.
Customers can also contact the Monarch Customer Contact Centre on the following numbers to rebook an alternative flight or request a refund. The Contact Centre will be open between 09.00 and 17.30 (UK local time) on Saturday 18 December. Customers are advised that high call volumes in to Monarch's Customer Contact Centre may result in long call waiting times and are asked to be patient whilst their call is answered. Calls to an 0871 number cost 10p per minute from a BT landline. Mobiles may vary.
08719 40 50 40 if calling from the UK
+44 8719 40 50 40 if calling from overseas on a UK mobile
800 099260 if calling from Spain
Customers that have booked via a tour operator are advised to contact their tour operator directly.
Monarch flights from all other bases are currently planned to operate as scheduled.
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