Paris-CDG, teams dedicated to international customers

Tuesday 3, August 2010


Paris-CDG, teams dedicated to international customers


Over half of Air France passengers are non-French and at Paris-Charles de Gaulle, 50% of its passagers have connecting flights.


To make their time at the airport easier, Air France has a dedicated team of native Chinese, Korean, Japanese, Indian, Middle Eastern and Latin American agents. 


In this way, customers who understand neither French nor English receive assistance from men and women who speak their language and who are aware of their specific cultural needs:


  • they meet and assist them on arrival (baggage delivery etc.)
  • they help with check-in procedures and translate for other Air France staff if necessary
  • they assist them with connections (gate, terminal etc.)
  • they assist them at boarding.


This contact with people who speak their language is extremely reassuring for these passengers. The languages spoken are Korean, Japanese, Indian, Mandarin, Cantonese, Portugueuse, Spanish and Arabic.


There is also a service enabling passengers to speak to an Air France agent on the phone in their own language.



Bookmark and Share


^ back to top


Find the best deals available today

The grey menu on the right is your best friend. Always check before you travel.

Plan your trips with the help of great resources

More and more travellers think that researching and planning a European city break is half the fun and they're not interested in pre-arranged trips or escorted tours. Self-guided tours offer a lot of advantages but require some guidance and good resources.


Clean, green and very pristine

Top 10 most environmentally pure countries

With the recent wild fires, disrupting flights and increasing air pollution, environmental quality is a growing factor in attracting tourists.



Top 15 most spectacular hotel rooftop views

The hotel price comparison site has put together a list of the fifteen most spectacular hotel rooftop terraces in the world.

Latest offers, discounts and more...

Accor “3=2 offer”
Why not extend your stay? 3 nights for the price of 2.
Columbus Direct travel insurance
Quality cover at low prices to customers all around the world.
Priority pass
Access VIP lounges no matter where which airline and class you fly.
European City Cards
See more and pay less! Get your "passport" to European cities.
Rail Europe
Comfortable and affordable on European trains.
Lonely Planet Magazine
Packed with insider knowledge, hints and tips.
Sandemans New Europe City Tours
Free walking tours in 13 cities within 9 countries.
Sol Melia Wednesdays
Search your exclusive special offers now for the coming weekend!
Low-cost shuttle and private transfers in over 70 countries.
IMEX Frankfurt 25-27 May
The essential worldwide exhibition for incentive travel, meetings and events.
Subscribe to Travelio News Summary via RSS Follow our news titles on Twitter Become a fan of on Facebook Bookmark and Share