Booking and Information

Simple and flexible way for car hire


Good to know before you book


Basic Rate/ Inclusive Rate

The two types of rates are Basic (meaning that you are opting to use your credit card for insurance coverage) and Inclusive (the insurance is being supplied by the rental company). In some countries it is mandatory to take the inclusive rate due to the lack of support by credit cards or high risk locations.


Airport Surcharge

A fee that is paid for picking up at the airport. This can be a flat fee or a percentage of the total rental charge depending on country and supplier. Make sure to ask your reservation agent about the airport surcharge and there may be a way to avoid it by picking up at a convenient location in town. Also note that if you avoid the fee by picking up in town you can still drop at the airport for no additional cost.


One Ways

When a rental car is dropped of at a location that differs from its origin, this is called a one way. The two types of one ways include domestic (within a country) and international (outside of country). While many domestic one ways are free of charge, there is almost always a fee for doing an international one way. Some rental cars are not allowed on one ways. If you are taking your car rental on a one way, you will be notified if there is an incurred fee.


Road Tax / Vehicle License Fee

In Europe, cars are taxed when registered in an effort to raise money to restore and maintain the roads in the country in question. They are also taxed a fee to license the vehicle to others. The rental companies therefore pass these taxes to the renter in small portions to eventually recoup the fees they pay on the vehicles.


No Show Fee

Some higher end vehicles and vans have a no show fee if they are not cancelled within 24 hours of pick up and nobody arrives to collect them. Essentially, while the price of the rental can be refunded, the no show fee can range from 20 to 200 dollars. Make sure to read your terms and conditions on your voucher to find out if your rental car has a no show fee.


Security Deposit

The amount of money blocked on a credit card during a rental in regards to the deductible on insurance as well as a full tank of gas and car keys. This block is released provided the car is returned in the same condition it was rented in, with the same amount of gas and the keys intact.



CDW (Collision Damage Waiver)

A provision in a car rental contract in which the rental company charges an extra fee to the renter and in turn agrees to waive its right to recoup losses due to damage inflicted upon the vehicle. Most of the time these policies come with a non-waiverable deductible, which can often also be reduced by purchasing Super CDW, or zero excess insurance. Collision damage waivers usually do not cover windows, tires, roof, undercarriage, interior, side mirrors, incidents that occur while on a ferry or damage due to vandalism or acts of nature. Many US and Canadian credit cards will cover this policy up to 30 and 45 days, respectively. Also known as LDW (Loss Damage Waiver).


Theft Protection

Insurance that covers the renter in the event that the vehicle is stolen. In most cases in order for a policy to become active a police report must be filed within 24 hours of theft and the rental company notified. This type of coverage does not cover belongings inside the vehicle. Many US and Canadian credit cards will also provide this type of coverage for overseas rentals along with CDW.



A type of insurance that covers the renter of a vehicle in the event that damage or bodily harm is inflicted to persons or property outside of the rental vehicle. Most liability insurances are rendered void in the case of driver negligence, such as operating under the influence.


PAI (Personal Accident Insurance)

Covers the driver and sometimes passengers in the event of bodily harm to themselves while inside the vehicle, up to a predetermined amount. This can be purchased, based upon the supplier, at time of pick up.


PEC - Personal Effects Coverage

Covers the belongings in a persons vehicle in the event that they are stolen or destroyed, up to a predetermined amount. This can also be purchased, based on the supplier, at time of pick up, although in most cases PAI must be purchased first.



Child Seat

Most countries in Europe require that children under a certain age be secured in a child seat. These can be reserved in advance from the rental agency. Depending upon age and/or weight, a particular front or rear facing seat will be appropriated. Please note that as child seats are additional equipment they are considered on request until confirmed by the supplier. To find out the requirements for child seats, please visit our car rental guides as it varies according to the country you pick up in.


Delivery / Collection

Some rental companies will, for an extra fee, deliver or collect a vehicle from a port office or hotel. This fee is usually calculated based on the distance from the rental location. All deliveries and collections are considered on request.


Drop Box

Most metropolitan rental locations have an after hours drop box, which will allow a renter to return their vehicle when an office is closed, after parking it in a spot designated by the rental company. If you should need to use a drop box at the end of your rental, please notify your reservations agent or the rental counter before you pick up your rental car, so they can properly inform you of the process.


Grace Period

The amount of time after the 24-hour period that you are allowed to bring your car rental back to the rental agency without being charged for an extra day. Most car rental companies will allow at least 30 minutes. Check with your supplier once you reach the rental counter as it varies by company.


IDL (International Driving License)

A reprinting of your US or Canadian license into several different languages, intended to expedite the process of dealing with authorities in the event that you are pulled over. You are required in some countries at the rental counter to have one, including but not limited to Austria, Greece and Poland. In some countries such as Spain and Italy you can be fined up to 200 Euro on the spot if you are pulled over and do not have one. They cost between 15 and 20 US dollars and can be purchased through your local AAA or CAA or online from the National Automobile Club.


On Request

Some special services and last minute reservations are considered "on request" meaning that they have to be confirmed manually by an operations agent. While a credit card is necessary to request these types of vehicles, the client is not charged until the rental is confirmed. You will be notified if the vehicle you have chosen is on request. All vehicles reserved within 48 hours of pick up are considered on request.


Roadside Assistance

Rental companies almost always include a 24-hour breakdown and towing service in case your car becomes undrivable during a rental. The phone number for roadside assistance is usually either in the glovebox or on your keychain.



The act of a chauffeur transporting passengers from one place to another. This is another service that Auto Europe provides to its customers and more can be learned about it by visiting our transfer and chauffeur pages.



A voucher is essentially a faxed or e-mailed description of your rental details. Your voucher acts as an indication that payment has been made in order to confirm your vehicle. Note that there are two different types of vouchers: Quotation (not paid or confirmed) and Confirmation (paid and confirmed). Please be advised that your voucher is not a rental agreement which still needs to be signed at the counter upon arrival, and is subject to local laws. Make sure to check your voucher in order to determine whether it is confirmed for picking up your rental car. You can check on the status of your voucher by going to our Voucher Lookup form page.



A term used mostly at airport and rail station locations meaning that you are not arriving by plane or train, so there is no need to meet you at a corresponding gate.


SIPP Codes
 (Standard Interline Passenger Procedures)

The industry standard for determining the kind of car that is being rented. They comprise of 4 letters that designate size, type, transmission and a/c, respectively. A quick description can be found below:


First Letter: Car Size

Second Letter: Car Type

Third Letter: Transmission

Fourth Letter: Air Conditioning






F-Full Size




B-2 door

C-2 or 4 door

D-4 door

F-Four Wheel Drive







N-No A/C R-Has A/C


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