Red Carnation Hotels Receive Investors in People Gold Standard Award

Friday 23, April 2010


Red Carnation Hotels Receive Investors in People Gold Standard Award


Red Carnation,the luxury collection of thirteen five and four star family-run boutique hotels, with nearly 50 awards in 2009 and 2010 for customer service and staff development, has become the first worldwide company to achieve the new Gold Standard set by Investors in People, whose standards help organisations in every sector transform their business performance.



Investors in People recently introduced an extended framework to help companies who had already achieved the basic standard. They were keen to give those organisations something more challenging to aim for and to find a way of recognising the ones which are performing at an exceptionally high level. Very few hotel groups, or individual hotels, rose to the challenge - but Red Carnation, who always set their sights incredibly high, went for it.


John Telfer, Managing Director of Investors in People London, said, "This is a fantastic achievement for Red Carnation Hotels. I would like to congratulate the organisation and its people on becoming one of the elite by achieving Gold status. Investors in People offers a flexible, practical and easy to use business improvement tool designed to help organisations and their people enhance performance and meet goals. Red Carnation Hotels have set the standard for others to follow and I hope that news of their success will encourage more international organisations in the hospitality and leisure sector to sharpen their competitive edge by choosing to work with Investors in People."


As Liz McGivern, Director of Human Resources and Training at Red Carnation explains, "We were assessed on a wide range of measures. These included the extent to which we engaged with our employees, our investment in training and development events plus levels of staff take-up of these programmes; efficient succession planning and internal promotions; the quality of two-way feedback through appraisals and 1:1 sessions; the effort we put into our annual staff appreciation party and associated employee awards; and the way we've approached fund raising and supported our chosen charities."


When the Investors in People Assessor, Vincent Dolan, polled Red Carnation staff from the UK to South Africa and Geneva to Palm Beach, he asked whether they considered the company a good one to work for. The responses were unfailingly positive, insisting Red Carnation was "a great company", and these enthusiastic unprompted statements contributed hugely to the extremely high scores.


Jonathan Raggett, Managing Director of Red Carnation Hotels, voted 2009 Hotelier of the Year at the Hotel Catey Awards, says, "This award really underlines our passionate commitment to helping every member of the team achieve their full potential and recognises that we go out of our way to provide outstanding opportunities for people who work hard and embrace the organisation's values where 'no request is too large, no detail too small'. I'd personally like to thank everyone who was interviewed by Investors in People, and all those in our organisation who continually coached and encouraged these individuals to stretch themselves even further."




Bookmark and Share


^ back to top


Find the best deals available today

The grey menu on the right is your best friend. Always check before you travel.

Plan your trips with the help of great resources

More and more travellers think that researching and planning a European city break is half the fun and they're not interested in pre-arranged trips or escorted tours. Self-guided tours offer a lot of advantages but require some guidance and good resources.


Clean, green and very pristine

Top 10 most environmentally pure countries

With the recent wild fires, disrupting flights and increasing air pollution, environmental quality is a growing factor in attracting tourists.



Top 15 most spectacular hotel rooftop views

The hotel price comparison site has put together a list of the fifteen most spectacular hotel rooftop terraces in the world.

Latest offers, discounts and more...

Accor “3=2 offer”
Why not extend your stay? 3 nights for the price of 2.
Columbus Direct travel insurance
Quality cover at low prices to customers all around the world.
Priority pass
Access VIP lounges no matter where which airline and class you fly.
European City Cards
See more and pay less! Get your "passport" to European cities.
Rail Europe
Comfortable and affordable on European trains.
Lonely Planet Magazine
Packed with insider knowledge, hints and tips.
Sandemans New Europe City Tours
Free walking tours in 13 cities within 9 countries.
Sol Melia Wednesdays
Search your exclusive special offers now for the coming weekend!
Low-cost shuttle and private transfers in over 70 countries.
IMEX Frankfurt 25-27 May
The essential worldwide exhibition for incentive travel, meetings and events.
Subscribe to Travelio News Summary via RSS Follow our news titles on Twitter Become a fan of on Facebook Bookmark and Share